Note: The job is a remote job and is open to candidates in USA. Integrity is a leading independent distributor of life, health, and wealth insurance products, and they are seeking a Bilingual Customer Support Representative. The role involves managing client interactions, answering questions, assisting with claims, and providing overall support to ensure a positive customer experience.
Responsibilities
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication scripts, prompts, call flows when handling different topics
- Identify customer’s need and clarify information
- Seize opportunities to schedule appointments, where applicable
- Keep records of all conversations in our call center database in a comprehensible manner
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
- Ability to adapt and respond to different types of characters
- Ability to work well in a structured work setting and adhere to a daily schedule
- Work closely with Call Center Managers to promptly resolve issues
- Handle complaints professionally
- Meet personal/team/site qualitative and quantitative targets
- Assist customers with finding/changing doctors, and ordering ID cards
- Assist insured’s with disputing bills, filing grievances and appeals
- Set up gym membership programs
- Assist in submitting initial applications for Medicare and/or Social Security benefits
- Strong attention to detail with excellent time management and decision-making skills
Skills
- Bilingual (Required) - Spanish and English - Strong written and verbal communication
- Customer Service Experience
- Eager and willing to learn
- Have compassion and a strong work ethic
- Have strong communication skills and computer literacy
Benefits
- Eligible for benefit plans on the 1st of the month following date of hire
- Eligible for our 401K retirement plan the 1st of the month following 30 days of employment
- Eligible for a total of 12 days of paid personal time off
- Eligible for 11 Company-paid Holidays immediately
- Employee Referral Bonus
Company Overview
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead. It was founded in 2006, and is headquartered in Dallas, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.integritymarketing.com.
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