Note: The job is a remote job and is open to candidates in USA. GetMyCourse is seeking a Purchasing, Stock Control & Customer Service Officer to support the business by ensuring timely purchasing, accurate stock control, and high-quality customer service. This role involves collaborating with various teams to maintain stock availability and provide efficient order processing and customer support.
Responsibilities
- Raise purchase orders in Odoo for customer orders and internal requirements
- Build and maintain a supplier database, including negotiating competitive pricing for bulk purchases
- Review and monitor supplier performance to ensure quality, cost-effectiveness, and reliability
- Verify accuracy of supplier order confirmations and resolve discrepancies promptly
- Maintain and update purchase pricing in Odoo by extracting product data and updating pricing records in Microsoft Excel
- Expedite urgent purchase requirements by liaising directly with suppliers via phone or email
- Work closely with the Stores team to ensure purchase order receipting is completed by 3:00 PM daily
- Immediately notify the Customer Service team of any supply issues or delays to allow proactive customer communication
- Maintain accurate Reorder Point (ROP) and Min/Max stock levels for all stocked items
- Support accurate inventory control and stock availability across the business
- Enter and process sales orders in Odoo accurately and efficiently
- Contact customers to obtain additional information or clarify order details when required
- Answer incoming phone calls, including overflow calls, and provide professional customer support
- Ensure customer enquiries are handled promptly and accurately to maintain high service standards
Skills
- 1-3 years of work experience
- Proficient in Odoo ERP
- Strong customer-facing and communication skills
- Attention to detail with effective error reporting
- Understanding of quality management principles
- Highly methodical with strong planning and organizational skills
- Customer-focused and service-oriented mindset
- Flexible and adaptable in a fast-paced environment
- Excellent time management and prioritization skills
- Collaborative team player
Company Overview
We are Get My Course, we help students and professionals reach their full career potential by assisting them in getting nationally recognised certifications to boost their career paths. It was founded in undefined, and is headquartered in Loganholme, Queensland, AUS, with a workforce of 51-200 employees. Its website is https://getmycourse.com.au.
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