[Remote] Associate Director, Project Manager

Note: The job is a remote job and is open to candidates in USA. DEPT® is a Growth Invention company focused on helping ambitious brands grow faster through technology and marketing. The Associate Director, Project Manager will lead client-facing initiatives involving Adobe Experience Cloud solutions, manage project planning, and ensure exceptional customer experiences throughout the implementation process. Responsibilities • Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations • Clearly understand and communicate customer requirements and integration points in the context of the statement of work • Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs • Manage all day-to-day administrative activities of a given project from inception to closure • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects • Maintain regular communication with both the customer and internal teams and constantly manage customer expectations • Achieve customer satisfaction through successful delivery of defined project scope • Compile customer requests and deployment issues, to provide a feedback channel into our core products • Act as the central client point of contact throughout the life of the project • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice • Provide oversight for services engagements to ensure adherence to governance standards and support customer success • Coordinate escalations across multiple teams, including sales, services, and product organization • Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects Skills • Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP • 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations • Experience in client facing project management in an agency or professional services environment • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist • Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs • Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments • Prior experience with the launch and operation of a highly available, high traffic internet or mobile service • Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems • Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus • Ability to manage in an environment of ambiguity with diverse stakeholders • Ability to build strong relationships and generate opportunities for repeat business • Must be able to travel, up to 40-60% • BS/BA Degree or equivalent experience • One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent • Prior experience with Microsoft Dynamics and Workfront Company Overview • DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. It was founded in 2016, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 1001-5000 employees. Its website is https://www.deptagency.com. Apply Now Apply Now