Overview:
Compensation We Offer
• The initial compensation for this position ranges from $70,304.00 - $84,419.00 per year/ per hour; depending on experience, location, and internal equity considerations.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.**
• 5% Bilingual Differential for qualified positions**
Benefits We Offer
• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans
Must meet eligibility requirements based on employment status
Quality Support Analysts are responsible for ensuring that products or services meet established quality standards. They monitor and analyze quality metrics, identify areas for improvement, and develop strategies to enhance quality processes. Additionally, they provide support to quality assurance teams, assist in troubleshooting quality issues, and contribute to the development of quality improvement initiatives.
Responsibilities:
• Monitors and analyzes quality metrics to ensure compliance with established standards.
• Identifies trends, discrepancies, and areas for process or performance improvement.
• Assists in the development and implementation of quality improvement initiatives.
• Supports quality assurance teams with data analysis, reporting, and documentation.
• Investigates and troubleshoots quality-related issues in collaboration with relevant departments.
• Helps maintain and update quality control procedures, checklists, and workflows.
• Prepares quality reports and dashboards for internal stakeholders.
• Participates in audits, reviews, and other quality assessment activities.
• Supports training and communication around quality standards and best practices.
• Promotes a culture of continuous improvement and accountability across teams.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• Bachelor’s degree (BA/BS) in public health, healthcare administration, psychology, or a related field and three (3) or more years of relevant experience required; or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• Three (3) years or more of experience in quality assurance, compliance, clinical auditing, or administrative data review in a healthcare or nonprofit environment
• Familiarity with documentation standards, Medi-Cal, DHCS, or other regulatory requirements
• Proficiency in audit tracking tools, data entry/reporting systems and experience analyzing documentation for accuracy and compliance
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