Patient Access Representative - Remote Evening and Night Shifts - Carilion Clinic - Christiansburg, VA - Transforming Healthcare with Compassion and Expertise

Join the Carilion Clinic Team as a Patient Access Representative

Carilion Clinic, a not-for-profit, mission-driven health system, is seeking a highly skilled and compassionate Patient Access Representative to join our team in Christiansburg, VA. As a critical member of our patient intake team, you will play a pivotal role in ensuring seamless patient experiences, from registration and insurance verification to financial counseling and support. This part-time position offers the opportunity to work from home in the evenings and nights, providing a unique blend of flexibility and fulfillment.

About Carilion Clinic

Headquartered in Roanoke, VA, Carilion Clinic is a robust health system comprising award-winning hospitals, trauma centers, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Our organization is built on progress, partnerships, and a commitment to innovation, collaboration, and valuing ideas. We offer a dynamic work environment that encourages learning, growth, and making a difference in the lives of our patients and community.

Job Summary

As a Patient Access Representative, you will serve as the primary point of contact for patients, families, and healthcare providers, providing exceptional customer service, support, and guidance throughout the patient intake process. Your expertise in registration, insurance verification, and financial counseling will help patients navigate the complexities of healthcare, ensuring they receive the care they need while minimizing financial burdens.

Key Responsibilities:

• Serve as primary patient contact for registration, benefits verification, and authorization, integrating multiple functions to ensure seamless patient experiences.
• Assess patient financial needs, provide insurance and financial guidance, and advise on payment options and available assistance programs.
• Monitor work queues and reports to ensure accurate and timely completion of patient intake tasks, including insurance, demographic, and eligibility information.
• Obtain patient signatures on required documents and maintain accurate records.
• Communicate effectively with patients, physicians, office staff, and outside agencies, demonstrating courtesy, professionalism, and empathy.

Requirements and Qualifications

Essential Qualifications:

• High school graduate or GED required.
• Previous experience in registration, insurance, or a related field preferred.
• Knowledge of medical terminology, basic keyboard and PC skills, and software applications.
• Strong organizational, communication, and interpersonal skills, with the ability to work independently and as part of a team.

Preferred Qualifications:

• Basic Life Support (BLS) certification within the first year of employment.
• Completion of a medical terminology course, such as PAS Medical Terminology, within the first year of employment.

What We Offer

Competitive Salary and Benefits:

Carilion Clinic offers a comprehensive total rewards package, including:

• Competitive salary with opportunities for growth and advancement.
• Employer-funded pension plan (vested after five years) and voluntary 403(b) plan.
• Comprehensive medical, dental, and vision benefits.
• Flexible work arrangements, including remote work options.
• Paid time off (accrued from day one) and onsite fitness studios.
• Access to our health and wellness app, Virgin Pulse.
• Discounts on childcare and Carilion Wellness centers.

Career Growth and Learning Opportunities:

At Carilion Clinic, we prioritize employee development and growth. As a Patient Access Representative, you will have opportunities to:

• Develop expertise in patient intake, registration, and insurance verification.
• Enhance your communication, interpersonal, and problem-solving skills.
• Contribute to process improvements and quality initiatives.
• Participate in training and education programs to advance your career.

Work Environment and Culture

Our remote work environment offers a comfortable and state-of-the-art workspace, allowing you to work from home in the evenings and nights. We foster a culture of collaboration, innovation, and compassion, valuing diversity, equity, and inclusion. As a Carilion Clinic team member, you will be part of a dynamic and supportive community that prioritizes employee well-being and success.

How to Apply

If you are a motivated and compassionate professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or through our website. We look forward to welcoming you to our team!

Equal Opportunity Employer: Carilion Clinic is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from minorities, females, protected veterans, individuals with disabilities, and those who identify as LGBTQ+.

Apply Now