Join Orkin LLC, a Leader in Pest Management Services, as a Part-Time Customer Care Agent
At Orkin LLC, a subsidiary of Rollins, Inc., our purpose is to help protect the world where we live, work, and play. With a rich history dating back to 1901, we have established ourselves as the industry leader in providing comprehensive and efficient pest management services to both residential and commercial customers. Our commitment to PEOPLE, PROGRESS, and PROFESSIONALISM has enabled us to maintain a strong management team and achieve sustained profitable growth, making us a recession-resistant business.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Care Agent. As a key member of our Customer Contact Center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our services to existing and potential customers. This is a remote opportunity, allowing you to work from the comfort of your own home, with a schedule of 20-25 hours per week.
Key Responsibilities
- Manage and resolve customer inquiries by using available resources to research required information
- Update job knowledge by studying changes as released by the field and participate in educational opportunities
- Accurately process payments and answer billing inquiries
- Influence customers to recognize the value in remaining or becoming a Rollins customer and offer solutions that meet their current needs
- Develop and maintain positive business relationships with customers
- Handle customer information responsibly and ensure customers' privacy as per FCC regulations
What We Offer
At Orkin LLC, we provide our employees with a comprehensive benefits package and opportunities for growth and development. As a Part-Time Customer Care Agent, you will enjoy:
- A competitive hourly rate of $14/hour, plus a 3% sales commission
- A two-week quality training program that equips you with the skills and knowledge to be successful
- Ongoing training to grow professionally and stay up-to-date with industry developments
- A 401(k) plan with company match and an employee stock purchase plan
- A dynamic and collaborative work environment, with a high-performing inbound lead generation strategy
- The flexibility to work from home, with a schedule that may include nights and/or weekends
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- The ability to pass a drug screen and background check
- The ability to pass a pre-employment skill set assessment
- 1-2 years of experience in a service-based, remodeling, or construction industry sales, or direct sales/phone sales in or out of a call center environment (preferred)
- Strong business development, dependability, oral communication, scheduling, multitasking, and customer focus skills
- Proficiency in computer skills, with the ability to learn our systems and technology
- Innovative, enthusiastic, detail-oriented, and dedicated behaviors
- Motivations that include the ability to make an impact, work-life balance, self-starter, and financial incentives
Career Growth Opportunities
At Orkin LLC, we are committed to the growth and development of our employees. As a Part-Time Customer Care Agent, you will have opportunities to:
- Develop your skills and knowledge through ongoing training and education
- Advance your career within the company, with opportunities for promotion and professional growth
- Be part of a dynamic and collaborative work environment, with a high-performing team
Company Culture
At Orkin LLC, we value PEOPLE, PROGRESS, and PROFESSIONALISM. Our company culture is built on a foundation of:
- A commitment to customer service and satisfaction
- A collaborative and dynamic work environment
- A focus on innovation and continuous improvement
- A dedication to the growth and development of our employees
Compensation and Benefits
We offer a comprehensive benefits package, including:
- A competitive hourly rate and sales commission
- A 401(k) plan with company match and an employee stock purchase plan
- Ongoing training and education opportunities
- A dynamic and collaborative work environment
Why Join Orkin LLC?
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this Part-Time Customer Care Agent position. With our commitment to PEOPLE, PROGRESS, and PROFESSIONALISM, we offer a dynamic and collaborative work environment, opportunities for growth and development, and a comprehensive benefits package.
Join our team today and become a part of a leading company in the pest management industry!
Orkin LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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