Informa Connect is a global business that connects customers to information and people. The Operations Coordinator will manage logistical needs for events, handle communications with speakers and sponsors, and ensure a seamless event experience for clients.
Responsibilities
- Act as a customer advocate, collaborating with internal teams across sales, production, operations, and marketing to ensure client needs are prioritized and a seamless, exceptional experience is delivered
- Utilize their skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations
- Work closely with the sales team to monitor client’s event experience and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
- Serve as the main point of contact for customers post-purchase, addressing inquiries, troubleshooting issues, and providing product support as needed
- Foster customer success and retention by developing strong relationships and gaining a deep understanding of customers’ organizations, goals, and needs
- Manage email support inquiries, work closely with internal teams to resolve technical issues, and escalate customer health concerns to Customer Success leadership for timely intervention
- Guide customers through the initial setup and product adoption process, ensuring they are equipped with the tools and knowledge to succeed
- Maintain and update event websites by ensuring that speaker, sponsor, and event details are current, leveraging automated systems, content management tools, and manual entry processes to reflect real-time changes
- Serve as the main point of contact onsite for delegates and clients, addressing and resolving app-related issues promptly to ensure a smooth event experience
- Facilitate onsite registration setup, coordinating equipment and processes for the onsite team and clients to ensure a smooth and efficient check-in experience
Skills
- Minimum of 1 year experience in a high volume a client facing or customer service role
- Ability to regularly travel to events in the US and internationally
- Ability to commute to New York City a minimum of 3 days a week
- Experience of working in a fast-paced office environment
- Experience in planning and organizational skills
- Leadership qualities and self-motivated to drive event vision in line with company goal
- Excellent and confident communicator to both in oral and written communication
- Strong multi-tasking and prioritization skills with the ability to work on several projects simultaneously
- Strong collaboration skills and the ability to work as part of a team
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview
Our brands, events and platforms help finance communities to meet, connect, learn and gain commercial edge. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.icbi-events.com/.
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