About the position
Handyman Connection of Matthews is hiring an Office Administrator / Coordinator to support customer service, scheduling, and daily administrative operations for our growing home services business. This role is ideal for someone with office or customer service experience who is highly organized, dependable, and interested in growing into a leadership or office management role over time .
Responsibilities
• Answer inbound customer calls and service inquiries
• Schedule jobs and support daily workflow for technicians
• Assist with customer follow-ups and job coordination
• Maintain accurate customer, job, and scheduling records
• Support invoicing, payments, and basic financial administration
• Assist CSRs and help keep office operations organized
• Learn office systems, reporting, and performance tracking
• Work closely with the owner to learn leadership and management responsibilities
Requirements
• 2+ years of office, administrative, or customer service experience
• Strong organizational skills and attention to detail
• Comfortable handling phones, email, and scheduling
• Reliable, self-motivated, and eager to learn
• Solid communication and problem-solving skills
• Comfortable with Outlook, Excel, Word, and CRM systems (training provided)
Nice-to-haves
• Experience in home services, construction, or trades
• QuickBooks Online experience
Benefits
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
Apply Now
Apply Now