Employer Industry: Pediatric Healthcare Services
Why consider this job opportunity:
- Salary up to $34.73 per hour
- Comprehensive benefits package including medical, dental, and vision plans, 403(b), life insurance, and paid time off
- Opportunity for career advancement and growth within a prestigious pediatric healthcare organization
- Work in a mission-driven environment focused on improving children's health and well-being
- Engage with a supportive team that values compassion, excellence, and collaboration
What to Expect (Job Responsibilities):
- Schedule accurate and timely appointments for patients and families seeking care in Ambulatory Specialty Clinics
- Serve as the first point of contact, providing valuable information and reassurance to families
- Demonstrate empathy and attention to detail while managing multiple tasks and priorities
- Collaborate with team members to ensure quality service and safe patient care
- Communicate effectively with internal and external partners in various formats
What is Required (Qualifications):
- High school diploma or equivalent experience
- Minimum of one (1) year of customer service and/or administrative support experience
- Proficiency in computer usage with a high degree of accuracy
- Completion of EPIC training and passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date
- Strong communication skills to interact with patients and families
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree
- Three (3) years of experience working in a healthcare setting or related field
- Significant experience in a healthcare/customer service environment
- Familiarity with other cultures and bilingual skills
- Experience with Epic Cadence
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