The North American Hardware and Paint Association (NHPA) is dedicated to helping independent retailers succeed through training and resources. The Member Services & Event Coordinator plays a vital role in connecting members with education programs and events, ensuring exceptional service and smooth logistics for various initiatives.
Responsibilities
- Serve as the first point of contact for members via NHPA’s primary phone line and shared inbox
- Provide professional, timely responses to inquiries related to membership, licensing, education, and events
- Support member records, service directory updates, and proactive outreach initiatives
- Coordinate membership and licensing billing, renewals, and communications in partnership with internal teams
- Plan and execute logistics for NHPA presence at markets, conferences, and events
- Scheduling, booth coordination, and vendor/member communications
- Provide onsite and virtual support for:
- Retail Management Certification Program (RMCP)
- Foundations of Retail programs
- Independent Home Improvement Conference (IHI)
- Retailer Roundtables and other education initiatives
- Administer NHPA programs including:
- Ambassador Program
- Young Retailer of the Year (YROTY) Awards
- Top Guns Awards
- Support planning and execution of NHPA’s advanced education and training programs
- Assist with student enrollment, registration, onboarding, and communications
- Coordinate online and in-person meetings for education and training initiatives
- Prepare session materials including:
- PowerPoint presentations
- Handouts and participant resources
- Manage in-person meeting logistics:
- Meeting space bookings
- Hotel and travel arrangements (when required)
- Food & beverage scheduling
- Onsite coordination and execution
- Operate within approved budgets and assist program leads with budget planning and tracking
Skills
- Strong interpersonal and communication skills with a customer-first mindset
- Highly organized and detail-oriented with the ability to manage multiple priorities
- Demonstrated ability to work collaboratively across teams
- Creative, proactive, and solutions-oriented approach
- Event, program coordination, or member services experience preferred
- Proficiency in Google Workspace; experience with Salesforce CRM, Adobe, and event software is a plus
Benefits
- Health insurance
- Health Reimbursement Account (HRA)
- Life insurance
- Disability insurance
- 401(k) with employer matching
- Paid Time Off (PTO)
- Paid holidays
- Monthly mobile phone reimbursement of $75
Company Overview
The North American Hardware and Paint Association (NHPA) is dedicated to helping independently operated hardware stores, home centers, lumberyards, and paint and decorating outlets across North America become stronger, more efficient, and more profitable businesses. It was founded in 1900, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 11-50 employees. Its website is https://yournhpa.org/.
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