OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:OpenGov is looking to hire a Manager II, Customer Enablement to ensure our customers have high quality, targeting learning throughout the customer lifecycle. This person will lead the strategy and participate in core activities of our Customer Enablement function including our customer university, certification, community, and just in time learning for our customers. This role will work closely with Customer Solutions, Marketing, Professional Services, and Customer Success to establish a strategic plan for enabling our customers that aligns with these teams’ core motions.
Ultimately, this role will create engaged and enabled customers which will result in: lower support volume, decreased customer churn, higher renewal rates, and more customer advocates.
This role will lead a growing team of customer enablement professionals, overseeing their performance, development, and day-to-day activities. The Manager will also translate strategic goals into operational plans that drive scalable customer education outcomes.
Responsibilities:Build a multi-faceted customer enablement strategy and organization to deliver an impactful customer education experience (i.e., courses, certifications, just-in-time, micro learning, and live webinars)
Collaborate with teams such as Customer Success, Support, Product, and Professional Services to ensure learning experiences support key customer workflows.
Administer customer-facing LMS (Skilljar) to publish and manage learning content.
Ensure customer enablement programs and material are heavily embedded into the customers workflows
Translate strategic enablement goals into scalable, cross-functional initiatives that directly impact customer adoption and business outcomes.
Oversee a portfolio of high-impact enablement projects and initiatives, managing complexity, dependencies, and evolving priorities across multiple stakeholders.
Build and report on KPIs, learning outcomes and customer feedback to the OpenGov leadership team.
Use performance data and other key customer data points to identify knowledge gaps across our customer base and build programs to address those
Develop a deep understanding for our customers priorities and align enablement resources to those with emphasis on different user types and how they interact with our product suites
Establish a content governance framework for customer enablement content to ensure content is always up to date and accurate
Maintain and update training content to reflect product changes.
Lead, coach, and develop a high-performing enablement team, ensuring effective communication, collaboration, and execution across team members and partner departments.
Influence strategic decisions across Customer Success, Product, and Support by providing insights that shape customer lifecycle enablement and adoption programs.
Own the long-term impact of enablement initiatives, with measurable results on customer health, product engagement, and cost to support.
Bachelor’s degree in Learning, Communications or related field
Minimum of 5 years of enablement or teaching experience, with at least 2 years in Customer Enablement, Customer Education, and/or Revenue Enablement
Knowledge and experience in developing and implementing a learning strategy that uses adult learning methodologies (ADDIE/Kirkpatrick preferred)
Data-driven and use data to design, iterate, and measure enablement impact
Strong project management skills and abilities to manage multiple projects at once.
Passion and desire to streamline information in an organized and articulate way.
Experience using LMS platforms (e.g., Skilljar)
Proficient in content creation tools like Rise and Canva.
Strong verbal and written communication skills
Demonstrated experience managing direct reports, including coaching, performance management, and career development
Proven ability to influence cross-functional strategies and drive business results through customer-facing programs
$113K - $125K
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families.
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches