Unlock a Rewarding Career as a Licensed Claims Representative with Teleperformance
Are you a motivated and customer-focused professional looking for a challenging and rewarding career opportunity? Do you have a passion for helping others and a knack for resolving complex issues? Look no further than Teleperformance, a global leader in digital business services. We are seeking a highly skilled and experienced Licensed Claims Representative to join our team on a remote basis.
About Teleperformance
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with Teleperformance
As a valued member of our team, you will enjoy a range of benefits, including:
- Paid Training: We invest in our employees' growth and development, providing comprehensive training programs to help you succeed in your role.
- Competitive Wages: We offer a competitive salary and benefits package to ensure that you can focus on your career and personal goals.
- Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to support your overall well-being.
- Paid Time Off: We understand the importance of work-life balance, and offer paid time off to help you recharge and relax.
- Employee Wellness and Engagement Programs: We prioritize our employees' mental and physical health, with programs and resources to support your well-being.
Teleperformance and You
As a Licensed Claims Representative with Teleperformance, you will be part of a collaborative and engaging team environment. You will have the opportunity to interact with customers from all walks of life, and no two days will be the same. Our company culture is built on a foundation of inclusion, diversity, and respect, and we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance.
Key Responsibilities
As a Licensed Claims Representative, you will be responsible for:
- Connecting with Customers: You will connect with customers via phone to document and file claims for customers who have been in an accident.
- Assisting with Vehicle Repairs: You will assist customers with setting up vehicle repairs and arranging for rental cars as needed.
- Communicating with Medical Providers and Law Offices: You will communicate with medical providers, law offices, and other insurance providers to file claims and resolve issues.
- Resolving and De-escalating Issues: You will calmly attempt to resolve and de-escalate any issues that may arise, and escalate interactions when necessary and appropriate.
- Tracking Call-Related Information: You will track all call-related information for auditing and reporting purposes.
Essential Qualifications
To be successful in this role, you will need:
- Active Adjuster Insurance License: You must possess an active Adjuster Insurance License.
- Customer Service Experience: You will need at least 6 months of customer service experience.
- Age and Education: You must be over 18 years of age and have a high school graduate or GED.
- Typing Skills: You must be able to type 25 words per minute.
- Computer Skills: You must be comfortable with desktop computer systems and have experience with Windows operating systems.
- Communication and Problem-Solving Skills: You must have proven oral and written communication skills, as well as logical problem-solving skills.
Preferred Qualifications
We also prefer candidates who have:
- Previous Claims Experience: Previous experience in claims or a related field is highly desirable.
- Strong Analytical Skills: Strong analytical and problem-solving skills are essential for success in this role.
- Excellent Communication Skills: Excellent communication and interpersonal skills are critical for building strong relationships with customers and colleagues.
Work from Home Requirements
As a remote employee, you will need:
- Internet Connection: A minimum subscribed download rate equal to or exceeding 12.0 Mbps and a minimum subscribed upload rate equal to or exceeding 3.0 Mbps.
- ISP Requirements: Your ISP must have no packet loss and ping under 50ms.
- Proof of Internet Speed: You will need to provide proof of internet speed.
- Clean and Quiet Workspace: You will need a clean and quiet workspace that is free from distractions.
Career Growth Opportunities
At Teleperformance, we are committed to helping our employees grow and develop their careers. We offer:
- Training and Development Programs: We provide comprehensive training programs to help you develop new skills and advance in your career.
- Career Advancement Opportunities: We offer opportunities for career advancement and professional growth.
- Mentorship and Coaching: We provide mentorship and coaching to help you achieve your career goals.
Why Join Teleperformance?
By joining Teleperformance, you will be part of a global team that is passionate about delivering exceptional customer experiences. You will have the opportunity to:
- Make a Difference: You will have the opportunity to make a positive impact on customers' lives.
- Grow Your Career: You will have access to training, development programs, and career advancement opportunities.
- Work with a Global Team: You will be part of a diverse and global team that is passionate about delivering exceptional customer experiences.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Comprehensive Benefits: A comprehensive benefits package that includes medical, dental, vision, 401k, and more.
- Paid Time Off: Paid time off to help you recharge and relax.
How to Apply
If you are a motivated and customer-focused professional looking for a challenging and rewarding career opportunity, please submit your application today. We look forward to hearing from you!
Apply Now
Apply Now