The Liability Scheduling Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant).
As a member of the liability team, the Liability Scheduling Coordinator will work with external law firms, physicians and administrative staff to ensure seamless coordination of independent medical examinations. This position requires a confident, self-motivated, solution-focused individual who embraces change and is excited about contributing to the success of the team.
Delivers quality Customer Service from initial request for service.
Adheres to client protocols and jurisdictional regulations including appropriate documentation of same.
Ensures all referrals have been entered and cases created accurately.
Schedules exams with physician offices and enters date and times through office operating system.
Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.
Prepares and sends exam notification letters, cancellation letters, no show letters daily. When required, responsible for initiating and follow up of prompt pre-payment to providers.
Coordinates ancillary services such as transportation/translation as requested, following customer protocol.
Performs appointment reminder calls and appointment follow up calls as necessary.
Contact appropriate agencies or persons for the purpose of verifying information.
Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols.
Ability to efficiently and accurately manage high volume of emails in a timely manner.
Communicates immediately with Supervisor regarding any client concerns.
Operates company software and equipment. Enters data by inputting alphabetic and numeric information into system via keyboard.
Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail.
Communicates using correct English, spelling, grammar, and punctuation.
Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines.
Proficiency with imaging/scanning documents.
Maintains confidentiality and discretion as a rule.
Works effectively as a team contributor on all assignments. Interacts professionally with other employees as well as clients.
Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics.
Understands current URAC standards as appropriate to job functions.
• Excellent communication skills-verbal and written
• Ability to organize and prioritize work effectively
• Ability to accept and apply constructive feedback
Originally posted on Himalayas
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