About arenaflex
At arenaflex, we believe that exceptional customer experiences are the foundation of our success. As a leading provider of printing, shipping, and business solutions, we are committed to helping individuals and businesses bring their ideas to life through innovative products and outstanding service. Our stores serve as one-stop destinations for a wide range of customer needs, from professional document printing and custom graphics to comprehensive shipping services and business supplies.
We are currently seeking a dynamic and experienced professional to join our team as a Lead Retail Customer Service Consultant. This role is ideal for someone who thrives in a fast-paced retail environment and enjoys leading a team while delivering exceptional service to every customer who walks through our doors. If you have a passion for problem-solving, leadership, and customer satisfaction, we want to hear from you!
Position Overview
The Lead Retail Customer Service Consultant is a key leadership position within our retail operations. This role requires a comprehensive understanding of all business areas within the store, including print services, signs and graphics, and shipping solutions. The successful candidate will consistently deliver a positive, professional customer experience while managing production processes, coordinating store activities, and providing guidance to team members.
As a Lead Consultant at arenaflex, you will serve as the primary point of contact for customers seeking specialized services. Your expertise will be crucial in recommending appropriate products and services, producing complex orders, and ensuring that all production processes run smoothly and efficiently. You will utilize your consultative selling skills to anticipate customer needs, suggest alternatives, and provide tailored solutions that exceed expectations.
Key Responsibilities
Customer Service Excellence
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
- Take customer orders with precision and provide accurate pricing information
- Perform consultative selling to customers, recommending appropriate arenaflex products and services based on their needs
- Track and log all production jobs to ensure accuracy and timeliness
- Provide exceptional customer service by determining appropriate shipping methods and informing customers of company products, services, routes, and rates
- Offer packaging services and provide information about company products and services to enhance the customer experience
- Suggest appropriate shipping methods and maintain inventory of shipping supplies
Production Management
- Manage production flow to ensure all production orders are completed correctly and on time
- Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full service orders
- Handle finishing services and large job management with attention to detail
- Set up complex orders and perform multiple tasks simultaneously while maintaining quality
- Ensure quality control during and after the production process
- Collate, sort, and organize customer orders for pickup and delivery
Shipping & Logistics
- Provide secondary responsibility for coordination of all shipping-related services and activities
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Coordinate pickup and delivery of customer orders
- Ensure quality customer service is given to customers by providing packaging services
Leadership & Team Coordination
- May provide leadership direction to team members on an assigned shift
- Assist in the training of store team members to ensure consistent service quality
- Ensure effective communication among shifts to maintain continuity of operations
- Follow instructions of supervisors and assist other team members in performing store functions
- Solve escalated customer issues with professionalism and efficiency
Financial Operations
- Operate the Point of Sale terminal (POS) and handle financial transactions accurately
- Make change and complete required financial paperwork
- Assist with financial reporting including daily sales, close-outs, and bank deposits
- Maintain established business hours to support store operations
Compliance & Safety
- Follow arenaflex standard operating procedures consistently
- Adhere to legal, HR, safety, and security policies and procedures
- Maintain a safe and organized work environment
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- Minimum of 2+ years of specialized experience in a related field
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work effectively with customers, vendors, and team members
Essential Functions
The Lead Retail Customer Service Consultant must be able to perform the following functions:
- Stand during the entire shift, excluding meal and rest periods
- Move and lift up to 55 pounds regularly
- Bend/twist at the waist and knees on a consistent basis
- Communicate effectively with customers, vendors, and other team members
- Perform work activities requiring cooperation and instruction
- Function in a fast-paced environment under substantial pressure
- Maintain attention and concentration for extended periods of time
- Work with minimal supervision
- Report regularly to work and maintain established business hours to support store operations
Preferred Qualifications
- Previous leadership experience in a retail or customer service environment
- Knowledge of printing equipment operation and maintenance
- Experience with shipping and logistics services
- Strong organizational and multitasking abilities
- Ability to handle escalated customer situations professionally
Career Growth Opportunities
At arenaflex, we are committed to the professional development of our team members. As a Lead Retail Customer Service Consultant, you will have access to numerous opportunities for career advancement:
- Comprehensive training programs in print, shipping, and customer service skills
- Leadership development courses to prepare you for higher-level management positions
- Cross-functional training to broaden your expertise across different areas of our business
- Tuition reimbursement for eligible employees pursuing further education
- Internal promotion opportunities as we continue to grow and expand
Compensation and Benefits
We value our team members and offer a competitive compensation package that includes:
- Pay Range: $19.75 - $23.22 per hour, depending on experience and location
- Additional pay, premiums, or bonus potential for eligible employees
- Comprehensive health insurance coverage (medical, vision, and dental)
- Retirement savings plan with company contributions
- Tuition reimbursement program
- Employee assistance program
- Professional development opportunities
- Employee discounts on arenaflex products and services
Work Environment and Culture
At arenaflex, we foster a collaborative and supportive work environment where every team member plays a vital role in our success. We believe in treating each other with respect, maintaining open communication, and working together to achieve our goals. Our culture is built on the principles of quality, integrity, and customer focus.
As a Lead Consultant, you will be part of a dynamic team that values innovation, teamwork, and dedication. We encourage creative problem-solving and welcome suggestions for improving our processes. Our stores are fast-paced environments that offer variety and the opportunity to interact with diverse customers every day.
Quality Driven Management
arenaflex is committed to continuous improvement and quality excellence. As a team member, you will be expected to:
- Suggest areas for improvement in internal processes along with possible solutions
- Work with management to reduce company costs and waste, and to optimize profitability in areas of responsibility
- Apply quality concepts presented at training during daily activities
- Support arenaflex quality initiatives
Join Our Team
Are you ready to take the next step in your career? We invite you to apply for the Lead Retail Customer Service Consultant position at arenaflex. This is an excellent opportunity to join a leading company in the printing and shipping industry, where your skills and dedication will be valued and rewarded.
At arenaflex, we are proud to be an Equal Opportunity Employer including Veterans and Individuals with Disabilities. We believe in diversity and inclusion, and we welcome applications from all qualified candidates.
Apply today and become part of a team that is dedicated to delivering exceptional customer experiences and supporting the success of our clients! We look forward to receiving your application.