We are seeking a strategic, multi-disciplinary Architect with strong expertise in designing integrated, scalable, and customer-centric technology solutions across application, data, and integration layers. This essential role supports our Delivery Support Agile Release Train (ART), with a specific focus on delivering reliable, high-performing, and user-friendly experiences across the digital products that power our Workplace Solutions offerings.
This position provides technical and architectural leadership for systems that directly impact the day-to-day experience of our customers, users, and internal delivery teams. It will focus on building and evolving intuitive, secure, and resilient platforms that enable proactive support, seamless interactions, and positive engagement across the customer journey.
As a Lead Architect within the Delivery Support ART, you will shape and advocate for architecture that emphasizes customer value, usability, and service quality. Your ability to simplify complexity, influence product and delivery direction, and collaborate across disciplines will be pivotal in driving forward Mutual of Omaha’s commitment to exceptional customer and user experience.
5+ years of enterprise architecture experience (data, application, integration, cloud) with a focus on user experience and service quality.
Strong understanding of customer support, case management, and digital self-service platforms. Ability to convert customer insights into technical architecture that improves service outcomes.
Experience with domain-driven design, event-based systems, and modern API development. Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution).
Effective communicator, capable of aligning diverse teams around architecture and experience goals.
Commitment to continuous learning, inclusion, and agile delivery culture. Understanding of the SAFe framework and ART collaboration patterns preferred.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
TOGAF Certified with Group Benefits or Insurance industry experience.
Experience in Salesforce (Sales, Experience and Service Clouds), or similar support-focused systems. Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools.
Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft).
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!
Originally posted on Himalayas
Apply Now