First American is committed to the success of each employee, fostering a diverse and inclusive environment. As a Junior Title Officer, you will prepare and review documents, handle customer communications, and assist with quality control and data entry to enhance customer service experience.
Responsibilities
- Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files
- Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements
- Respond to all communications, in accordance with our best practice standards, applying STAR Qualities
- Develop internal and external partnerships to enhance overall customer service experience
- Complete daily Quality Control as per audit guidelines
- Responsible for handling inbound and/or outbound customer calls
- Assist with reports, filing and data entry as required
Skills
- Possess strong customer service skills with a focus on building relationships
- Possess strong attention to detail with the ability to manage competing priorities within a busy office environment
- Ability to exercise good judgment in protecting confidential information
- Excellent organizational skills with the ability to manage competing priorities
- Proficiency in the Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Advanced computer skills in MS Office products (Word, Excel)
- Previous experience in the financial and/or legal environment is considered an asset
- Working knowledge of Social media automation tools
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.
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