**Job Description:**
About blithequark
At blithequark, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with blithequark
When you join the blithequark team, you can expect a range of benefits that will make your career journey even more rewarding. These include:
- Paid Training: We invest in our employees' growth and development, providing comprehensive training to help you excel in your role.
- Competitive Wages: Our compensation packages are designed to recognize your hard work and dedication.
- Full Benefits: Enjoy comprehensive medical, dental, vision, 401k, and other benefits that will support your overall well-being.
- Paid Time Off: We believe in work-life balance, so you'll have time to recharge and pursue your passions.
- Employee Wellness and Engagement Programs: We're committed to creating a healthy and inclusive work environment that fosters creativity, productivity, and engagement.
Teleperformance and You
At blithequark, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!
Responsibilities
As a Healthcare Customer Service Representative, you'll play a vital role in fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
- Calmly attempting to resolve and de-escalate any issues.
- Escalating interactions when necessary and appropriate.
- Responding to requests for assistance and/or possible processing payments.
- Tracking all call-related information for auditing and reporting purposes.
- Providing feedback on call issues.
- Upselling if required.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To succeed in this role, you'll need:
- Ability to work remotely in a virtual team environment.
- 6 months of customer service experience (preferred).
- Over 18 years of age.
- Ability to type 25 wpm.
- High School Graduate or GED.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- Logical problem-solving skills.
- Ability to navigate Windows operating systems.
- Organization and work prioritization skills.
Work from Home Requirements
To ensure your success in this remote role, you'll need to meet the following requirements:
- Internet Requirements: Minimum subscribed download rate of 15.0 Mbps, minimum subscribed upload rate of 5.0 Mbps, no packet loss, and ping under 50ms.
- ISP Requirements: Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
- Proof of Internet Speed Required: We'll need to verify your internet speed to ensure it meets our requirements.
- Clean and Quiet Workspace: You'll need a dedicated workspace that's free from distractions and interruptions.
Be Part of Our blithequark Family
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, and we're committed to providing a workplace that's free from discrimination and harassment.
Employment Type:
This is a full-time employment opportunity.
Apply Now!
If you're ready to join a dynamic team and make a difference in people's lives, apply now to become a part of the blithequark family!
Apply Now