**Job Description:**
About blithequark
At blithequark, we empower our consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders. As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Our Purpose
We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
Join the blithequark Family
We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That's what we want for everyone who joins us at blithequark. And frankly, that's what it takes to thrive here.
About the Role
We are seeking an experienced Bilingual Customer Care Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone calls, email, live chat, and social media. You will be the main point of contact for Bilingual communication with our customers, empowering them to live active lifestyles by sharing product knowledge and providing solutions to their needs.
Key Responsibilities:
- Support customers through a variety of mediums, including phone calls, email, live chat, and social media.
- Establish customer needs by asking open-ended questions, active listening, and conveying empathy.
- Link product benefits to customer's needs by researching, providing product information, and recommending a solution.
- Process product orders and provide prompt and efficient response and resolution to all customers' requests.
- Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
What's in it for You?
- Competitive hourly rate: $15.20 - $19.00 USD per hour
- Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days)
- Discounts on blithequark products
- Comprehensive insurance coverage
- Go to and click on "Looking to Join blithequark" to learn more!
Skills for Success:
- One year of experience in customer service or a related field preferred.
- High school diploma or equivalent required. A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.
- Proficient computer skills with the ability to learn new software.
- Strong communication and listening skills.
- Attention to detail and ability to work in a fast-paced environment.
- May require overtime as needed to meet demand/schedule.
Performance and Attendance:
Performance and attendance are reviewed after six months of service, at which time you may be eligible for a promotion. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees.
VF Guiding Principles:
We live by five guiding principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere. We believe that these principles are essential to our success and are committed to upholding them in all aspects of our business.
Ready to Join the blithequark Team?
If you're a reliable and willing individual who is eager to learn and grow with our company, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with blithequark.
Apply Now
Apply Now