Job Description:
We are seeking an exceptional Executive Selling Partner Relations Program Manager to join our team at Workwarp. As a key member of the Selling Partner Support organization, you will play a critical role in enabling 3P Selling Partners and Vendors to build the business they want. Your primary focus will be on responding to executive-level escalations, resolving Selling Partner issues, and driving process improvements to prevent future occurrences.
Key Responsibilities:
- Address Selling Partner issues by identifying root causes and presenting findings and recommendations to senior leadership teams
- Conduct root cause analyses and create preventative action plans to fix process or technology gaps
- Communicate effectively with various departments and lead meetings with stakeholders to drive escalations to resolution
- Provide timely and accurate reporting on escalation status and maintain data entries in SharePoint and other mechanisms
- Serve as a point of contact for high-visibility escalations and maintain aggressive service levels
Requirements:
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Lean principles and DMAIC methodology (preferred)
- Experience in MS Access and SQL (preferred)
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary (base pay ranges from $50,100/year to $107,200/year depending on location)
- Opportunity to work with a diverse and inclusive team
- Flexible schedule with occasional weekend coverage and on-call rotation
- Comprehensive benefits package, including medical, financial, and other benefits
How to Apply:
If you are a motivated and experienced program manager looking to make a difference in the Selling Partner experience, please apply today. We can't wait to hear from you!
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