**Job Description:**
About blithequark
At blithequark, we're revolutionizing the way developers build, scale, and secure the web with our cutting-edge Frontend Cloud platform. Our mission is to empower the world to ship the best products, and we're committed to creating an environment where our team members can do their best work. With a growing list of high-profile customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, we're on a mission to make a lasting impact on the digital landscape.
About the Role
We're seeking a highly skilled Digital Customer Success Specialist to join our fast-growing Customer Success team at blithequark. As a key member of our team, you'll play a pivotal role in advancing our commitment to providing an exceptional experience to our Enterprise customers. This role requires a unique blend of technical knowledge, customer engagement skills, and the ability to work efficiently across multiple time zones.
What You Will Do:
- Manage all post-sales activity for blithequark's scaled customers through touch points that require product knowledge, planning, project management, and the ability to quickly build customer rapport.
- Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
- Interact with customers through office hours, webinars, and other channels to ensure seamless communication and support.
- Proactively identify and flag churn risk and work proactively with other account team members to mitigate customer risk.
- Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements.
- Analyze customer data to suggest engagement strategies within your customer portfolio and execute proactive customer campaigns to engage customers on discrete topics such as awareness of new product capabilities.
About You:
To succeed in this role, you'll need to possess a unique combination of skills and experience. Here are some of the key requirements:
- Experience with and basic proficiency of Front-end web development libraries and frameworks like React, Node, Next.js.
- At least one year of customer-facing experience in high-growth SaaS industry preferred.
- Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars).
- Ability to navigate through ambiguity as we continue to build and refine the digital customer success segment and contribute to the team's ongoing development activities.
- Outstanding initiative and positive attitude.
- Strong communication and writing skills.
- Strong collaboration mindset and capabilities.
- Comfortable with asynchronous work.
Bonus If You:
If you have any of the following skills or experience, you'll be at an advantage in this role:
- Have devised and put in motion growth and activation strategies.
- Are transitioning your career from software development to customer success or are a bootcamp or computer science or web development graduate looking for a developer adjacent role.
Benefits:
At blithequark, we're committed to providing a comprehensive benefits package that supports your growth and well-being. Here are some of the benefits you can expect:
- Great compensation package and stock options.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
- Remote Friendly - Work with teammates from different time zones across the globe.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Compensation:
The San Francisco, CA base pay range for this role is $80,000.00 - $110,000.00 OTE. The salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation.
Why Join blithequark?
At blithequark, we're committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Ready to Join the Team?
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you. Apply now to join our team at blithequark and be a part of our mission to revolutionize the way developers build, scale, and secure the web.
Apply Now