**Job Description:**
About blithequark
At blithequark, we are passionate about making a positive impact on the lives of our nation's heroes. As a leading provider of innovative solutions to the federal government, we take pride in our commitment to delivering exceptional customer service and support to those who have served our country. Our team is dedicated to creating a work environment that is inclusive, supportive, and empowering, where every individual can thrive and grow.
Join Our Mission
We are seeking a highly motivated and empathetic Customer Service Representative to join our team at blithequark. As a key member of our Veterans Experience Office, you will play a vital role in providing front-line operational support to our premier Contact Center. Your primary responsibility will be to assist callers from a wide variety of individuals, including Veterans and their family members, by directing them to proper resources to address questions, issues, and complaints.
About the Role
As a Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our nation's heroes. Your key responsibilities will include:
- Understanding and explaining Department of Veterans Affairs (VA) services or procedures
- Asking clarifying questions to identify complex or vague requests for VA services and information
- Accurately recording details of calls and other service requests in an expected time frame
- Selecting appropriate VA services to meet the specific needs of customers
- Establishing and maintaining effective communication and working relationships with VA employees, outside agencies, and the public
- Utilizing a multi-screen computer system, including a Customer Relationship Management (CRM) application
- Maintaining confidentiality and privacy of callers
- Organizing and prioritizing multiple tasks
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and requirements:
- Six months of work experience in customer service and call center environment
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
- Capability to "think on your feet" to offer additional solutions to problems
- Detail-oriented with strong organizational and time-management skills
- Excellent verbal, interpersonal, and written communication skills
- Familiarity with the military and veteran community programs is a plus
- U.S. Military Veteran or Veteran family members receive additional consideration
- Must be a U.S. Citizen or a Green Card Holder
- Proof of eligibility to work in the United States
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous experience working with the Department of Veterans Affairs or other government agencies
- Knowledge of VA services and procedures
- Experience working in a virtual or remote environment
- Ability to work in a fast-paced, dynamic environment
Benefits and Perks
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Health and Dental Insurance - Employee Premiums 100% paid by blithequark!
- Group Life insurance - Employee Premiums 100% paid by blithequark!
- Short-term Disability - Employee Premiums 100% paid by blithequark!
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)!
Work Environment and Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our virtual work environment is designed to be inclusive, supportive, and empowering, where every individual can thrive and grow. We value diversity, equity, and inclusion and are committed to creating a workplace culture that reflects these values.
Equal Opportunity Employer
blithequark is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Reasonable Accommodation
blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Apply Now!
If you are a motivated and empathetic individual who is passionate about making a positive impact on the lives of our nation's heroes, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application.
Apply Now