**Job Description:**
About arenaflex
At arenaflex, we're passionate about empowering entrepreneurs and small business owners to succeed in their online endeavors. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life. With over 167,000 businesses of all sizes relying on our platform, we're committed to delivering exceptional customer experiences that drive growth and success.
Join Our Remote Team
We're seeking an empathetic and customer-centric individual to join our remote team as a Customer Support Advisor. As a key member of our support team, you'll play a vital role in helping our customers overcome challenges and achieve their goals. Our unique remote team culture values authenticity, collaboration, and continuous learning, making it an ideal environment for those who thrive in a dynamic and supportive setting.
About the Role
As a Customer Support Advisor, you'll be responsible for engaging with our customers through live chat and email, providing thoughtful, caring, and efficient support to resolve their issues. You'll work closely with our Product Operations team to identify system issues and collaborate with your teammates to learn and improve ways of working together. Your success will be measured by achieving set targets for pace and quality in live chat and email, as well as identifying non-standard customer experiences and escalating issues when necessary.
Key Responsibilities:
- Engage with customers through live chat and email, providing thoughtful, caring, and efficient support to resolve their issues.
- Troubleshoot straightforward and complex customer issues, using your problem-solving skills to find effective solutions.
- Keep up-to-date on new product features and improvements, ensuring you're always equipped to provide the best possible support.
- Collaborate with teammates to learn and improve ways of working together, sharing knowledge and best practices to enhance customer experiences.
- Achieve set targets for pace and quality in live chat and email, consistently delivering high-quality support to our customers.
- Identify system issues and communicate with our Product Operations team to resolve problems and prevent future occurrences.
- Identify non-standard customer experiences and escalate issues when necessary, ensuring that our customers receive the support they need to succeed.
Who We're Looking For
We're seeking a highly motivated and customer-focused individual who is available to work a consistent daily shift for a schedule of 40 hours a week. You'll need to live in one of the following states: Colorado, Oregon, or Washington. To be eligible for this role, you'll require:
- 1+ years of experience assisting customers through chat and email support, with strengths in grammar and spelling.
- Strong reading comprehension to help identify the cause of a problem and provide effective solutions.
- Comfortable working independently and collaboratively in a remote role, with the ability to manage ambiguity and adapt to change.
- Previous customer support experience is a bonus, but not required.
- A quiet, distraction-free workspace within a dedicated room, with a door that you can shut, an ergonomic chair, and a desk.
- Uninterrupted, reliable network connection.
Benefits & Perks
As a member of our team, you'll enjoy a range of benefits and perks that support your well-being, growth, and success. These include:
- A choice between medical plans with an option for 100% covered premiums.
- Health Savings Account with arenaflex funding.
- Fertility and adoption benefits.
- Supplemental Insurance plans.
- Headspace mindfulness app subscription.
- Retirement benefits with employer match.
- Flexible paid time off.
- Up to 20 weeks of paid family leave.
- Equity plan for all employees.
- $100 per month remote stipend.
- Access to supplemental insurance plans for additional coverage.
- Education reimbursement.
- Employee donation match to community organizations.
- 6 Global Employee Resource Groups (ERGs).
Cash Compensation Range
The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors. The cash compensation range for this role is $48,000 - $56,000 USD per year.
About arenaflex
arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock.
Our Commitment
At arenaflex, we're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
Apply Now
If you're passionate about delivering exceptional customer experiences and joining a dynamic team that values authenticity, collaboration, and continuous learning, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a company that's revolutionizing the way entrepreneurs and small business owners succeed online.
Apply Now