**Job Description:**
Welcome to arenaflex: Where Compassion Meets Innovation
At arenaflex, we're committed to delivering exceptional care and services to millions of people worldwide. As a global organization, we're dedicated to harnessing the power of technology to improve health outcomes and make a meaningful difference in the lives of our customers. Our team is passionate about creating a culture that values diversity, inclusion, and collaboration, and we're excited to invite you to join us on this journey.
About the Role
We're seeking a highly motivated and customer-focused Customer Service Representative to join our national remote team. As a key member of our team, you'll have the flexibility to work from anywhere within the U.S. and enjoy a dynamic work environment that's guided by our core values of compassion, innovation, and excellence.
Primary Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Responding to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Asking appropriate questions and listening actively while documenting required information in computer systems
- Occasionally making outbound calls to customers for follow-ups
Required Qualifications
To be successful in this role, you'll need:
- A High School Diploma or GED, or 2 years of equivalent work experience
- To be at least 18 years old
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- The ability to attend 3-4 weeks of training with 100% attendance
- The ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
Preferred Qualifications
While not required, we're looking for candidates with:
- Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with Digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment experience (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
As a remote employee, you'll need to:
- Keep all company-sensitive documents secure (if applicable)
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Be able to connect directly into the internet via a hard wire (either directly to a modem or router)
Soft Skills
We're looking for candidates with:
- The ability to work in a fast-paced work environment
- The ability to anticipate taking a minimum of 50 calls daily
Physical and Work Environment
As a remote employee, you'll need to be able to:
- Frequently speak, listen using a headset, sit, and use your hands/fingers across a keyboard or mouse
- Work for long periods at a computer
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- A competitive hourly rate, ranging from $16.00 to $28.27 per hour, depending on your location and experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- Incentive and recognition programs to reward your hard work and dedication
- Equity stock purchase and 401(k) contribution opportunities
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a meaningful difference in the lives of our customers. If you're passionate about customer service, innovation, and excellence, we invite you to join our team and be a part of something amazing.
How to Apply
If you're ready to take the next step in your career and join our national remote team, please apply through our website. We can't wait to hear from you!
Application Deadline:
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Equal Employment Opportunity:
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
Apply Now