**Job Title:** Customer Service Loyalty Champion II at arenaflex

**Job Description:**

Join arenaflex's V Team: Empowering Customer Loyalty and Growth

Are you ready to unleash your full potential and make a meaningful impact in the lives of customers? Do you thrive in a dynamic, innovative environment where creativity and collaboration come together to drive success? Look no further than arenaflex, a forward-thinking company that's revolutionizing the way people live, work, and play. At arenaflex, we're passionate about empowering our customers to achieve their goals and live their best lives. As a Customer Service Loyalty Champion II, you'll play a vital role in delivering exceptional customer experiences, driving loyalty, and growing our business. If you're a customer-centric, results-driven professional with a passion for sales and retention, we want to hear from you! **What You'll Be Doing:** As a champion on the Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving escalated customer concerns that have varying levels of complexity.
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Growing the business, which includes completing a full end-to-end account analysis.
• Executing targeted loyalty and retention strategies for high-value and at-risk customers.
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services.
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.

**Where You'll Be Working:** As a remote employee, you'll work from the comfort of your own home, with occasional in-person trainings and meetings at our hub location in Irving, TX. You'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. **What We're Looking For:** To succeed in this role, you'll need to have:

• A Bachelor's Degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

**Even Better If You Have:** While not required, having the following skills and experiences will make you an even stronger candidate:

• A degree.
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
• Experience promoting and upselling products or services.
• One or more years of Retention experience.

**Home Office Requirements:** As a remote employee, you'll need to meet the following home office requirements:

• You'll work from home in this remote role, with occasional in-person meetings and training.
• The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
• A dedicated, quiet, and private workspace.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

**Why Join arenaflex?** At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. As a member of our V Team, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service and loyalty.
• Develop your skills and expertise through ongoing training and development opportunities.
• Contribute to a dynamic, innovative environment that's shaping the future of customer experience.
• Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
• Take advantage of flexible work arrangements, including remote work options and a generous paid time off policy.

**Equal Employment Opportunity:** arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply:** If you're a motivated, customer-centric professional with a passion for sales and retention, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your resume and cover letter. Apply Now