Principal Financial Group is a purpose-led firm focused on making financial security accessible to all. They are seeking an IT Service Desk Specialist to log, diagnose, and resolve computer-related tickets, ensuring timely resolution to minimize impact on business operations.
Responsibilities
- Log, diagnose, and resolve computer-related tickets. May coordinate the initial set-up and maintenance/repairs of computer hardware and/or client software
- Log, diagnose, and resolve computer-related tickets. Ensure timely resolution or response to trouble tickets to minimize impact on business partners' daily activities
- Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors
- May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems
- Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines
- Assist with documentation for troubleshooting or applications and train team members and business partners
- Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage, and maintenance
- Perform other job-related duties or special projects as required
Skills
- High school diploma or equivalent required
- 1+ years related work experience required
- Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required
- Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills
- Ability to maintain confidentiality is essential
- Computer-related designation or certification preferred
Benefits
- Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.
- Pension Eligible
Company Overview
Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023. It was founded in 1879, and is headquartered in Des Moines, Iowa, USA, with a workforce of 10001+ employees. Its website is https://www.principalam.com/.
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