About Modivcare and the Role
At Modivcare, we are dedicated to providing exceptional care and support to our members across the country. Our Care Center Representatives play a vital role in ensuring the safety, security, and well-being of our members, particularly during their most vulnerable moments. If you are passionate about making a difference in people's lives and enjoy working in a service-oriented industry, this opportunity may be the perfect fit for you.
About the Role
As a Remote Care Center Representative, you will be responsible for responding to alerts from our devices, helping members across the country during their most vulnerable moments. You will work in a fast-paced environment, handling high volumes of medical alert, secondary alarms, and inbound phone calls with genuine concern. Your primary goal will be to provide exceptional customer service, ensuring that our members feel safe, secure, and supported.
Key Responsibilities
- Successfully complete 21 days of new hire training and pass all required compliance testing.
- Monitor high volumes of medical alert, secondary alarms, and inbound phone calls with genuine concern.
- Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency situations.
- Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures.
- Answer customer questions using scripted and non-scripted responses.
- Record details of calls, dispatches, and messages.
- Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.
- Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.
- Maintain access to, and security of, highly sensitive materials.
- Perform other duties as assigned.
Requirements and Qualifications
We are looking for individuals with the following qualifications:
- High School Diploma or GED.
- Zero (0) plus years of experience.
- Experience in a contact center or customer service with heavy phone volume and/or data entry is a plus.
- For the remote capability at Modivcare, you will be required to have a minimum of the following download and upload speeds: Download Speed: 5Mbps Upload Speed: 2Mps.
- Ability to accurately type 35wpm.
- Exceptional customer service and people skills; ability to listen and understand customer needs and concerns.
- Ability to learn new technology and processes.
- Familiarity with customer service software and CRM systems is a plus.
- Ability to work flexible hours, including weekends and overtime when needed.
- Self-motivation and the ability to work independently and with teams.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Proficient in managing multiple tasks at the same time.
Eligibility and Location
To be eligible for this role, you must live in one of the following states: Alaska, Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
Benefits and Compensation
Modivcare offers a comprehensive benefits package to include:
- Medical, Dental, and Vision insurance.
- Employer Paid Basic Life Insurance and AD&D.
- Voluntary Life Insurance (Employee/Spouse/Child).
- Health Care and Dependent Care Flexible Spending Accounts.
- Pre-Tax and Post-Tax Commuter and Parking Benefits.
- 401(k) Retirement Savings Plan with Company Match.
- Paid Time Off.
- Paid Parental Leave.
- Short-Term and Long-Term Disability.
- Tuition Reimbursement.
- Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).
Why Join Modivcare?
At Modivcare, we value our team members and recognize the importance of benefits for you and your family. We offer a comprehensive benefits package, competitive compensation, and opportunities for career growth and development. If you are passionate about making a difference in people's lives and enjoy working in a service-oriented industry, this opportunity may be the perfect fit for you.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please visit our website to submit your application.
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