**Join arenaflex's innovative team as a Customer Support Advisor and be part of a dynamic, customer-centric environment where you can grow, learn, and thrive in a remote setting.**
**About arenaflex**
arenaflex is a leading provider of innovative solutions for businesses of all sizes. Our mission is to empower entrepreneurs and small business owners to succeed by offering cutting-edge tools and services that make scheduling, online presence, and business management easy and efficient. With a strong commitment to customer satisfaction, arenaflex has built a reputation for delivering exceptional support and service to our customers.
**The Role**
We are seeking an empathetic and customer-focused individual to join our remote team as a Customer Support Advisor. As a key member of our support team, you will play a vital role in providing timely and effective assistance to our customers through live chat, email, and other communication channels. Your primary responsibility will be to engage with customers, troubleshoot issues, and provide solutions that meet their needs.
**Key Responsibilities**
* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
* Troubleshoot straightforward and complex customer issues
* Stay up-to-date on new product features and improvements
* Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
* Achieve set targets for pace and quality in live chat and email
* Identify system issues and communicate with our Product Operations team
* Identify non-standard customer experiences and escalate issues
**Who We're Looking For**
* Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
* To be eligible for this role, you will need to live in one of the following states: Colorado, Oregon, or Washington
* 1+ years of experience assisting customers through chat and email support with strengths in grammar and spelling
* Strong reading comprehension to help identify the cause of a problem
* Comfortable working independently and collaboratively in a remote role
* Capable of managing ambiguity and adapting to change
* Previous customer support experience is a bonus
* A quiet, distraction-free work space within a dedicated room with a door that you can shut, an ergonomic chair, and a desk
* Uninterrupted, reliable network connection
**Benefits & Perks**
* A choice between medical plans with an option for 100% covered premiums
* Health Savings Account with arenaflex funding
* Fertility and adoption benefits
* Supplemental Insurance plans
* Headspace mindfulness app subscription
* Retirement benefits with employer match
* Flexible paid time off
* Up to 20 weeks of paid family leave
* Equity plan for all employees
* $100 per month remote stipend
* Access to supplemental insurance plans for additional coverage
* Education reimbursement
* Employee donation match to community organizations
* 6 Global Employee Resource Groups (ERGs)
**Cash Compensation Range**
$48,000 - $56,000 USD
The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.
**About arenaflex**
arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
**Our Commitment**
Today, more than a million people around the globe use arenaflex to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At arenaflex, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our innovative team at arenaflex!