Job Description:
• The IFS Application Support Analyst will be responsible for providing end-user support, maintaining system performance, managing incidents, and ensuring compliance with audit and SOX control requirements.
• The role involves collaboration with cross-functional teams to resolve complex issues, maintain system documentation, and enhance user experience through training and continuous improvement initiatives.
Responsibilities:
• ct as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
• Handle user onboarding and offboarding in compliance with audit procedures.
• Log, track, and resolve incidents and service requests while proactively addressing recurring issues.
• Prepare evidence and summaries for monthly, quarterly, semi-annual, and annual SOX controls in a timely manner.
• Support technical environment maintenance, monitor system performance, and manage non-production environment refreshes.
• Contribute to and maintain a shared knowledge base, document procedures, and create user guides.
• Collaborate with technical teams, internal project teams, and external partners to resolve complex issues.
• Deliver user training and develop comprehensive training materials.
• Demonstrate technical expertise in IFS functionalities, code base, and troubleshooting across front-end, service layer, and backend databases.
• Track and report issues and provide data analysis for problem resolution.
Requirement/Must Have:
• 7+ years of strong hands-on experience with IFS ERP, preferably with IFS Apps 7.
• Proven ability to troubleshoot and resolve technical and functional IFS-related issues.
• Excellent communication and interpersonal skills for user and technical team interactions.
• Strong analytical and problem-solving skills.
• Understanding of ITIL processes, including Incident, Service Request, Change, and Problem Management.
• Knowledge of database systems such as Oracle and experience running update scripts.
• Strong understanding of how IFS supports business operations in manufacturing environments, including modules like Finance or Supply Chain.
Should Have:
• Business expertise in manufacturing processes such as Discrete Manufacturing, Engineer-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning.
Skills:
• Experience with ITSM tools such as ServiceNow.
• Experience using Crystal Reports and Power BI for custom report creation.
• Experience with IFS DOP functionality.
• Understanding of standard and actual costing and their implications within the system.
Apply Now
Apply Now