Travelers is a leading property casualty insurer dedicated to serving customers and communities. The Associate Claim Representative role focuses on developing skills in handling General Liability claims through comprehensive training, including policy interpretation and customer service, while working alongside experienced professionals.
Responsibilities
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
- Learn how to interpret and apply policy language to determine coverage for compensability, investigate claim scenarios to appropriately assess liability and damage exposure, and where applicable, review contractual relationships to assess potential risk transfer
- Develop and execute action plans for claim resolution
- Identify resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings
- Continuously provide timely and professional communication and claim status updates to customers, claimants, and internal stakeholders
- Maintain accurate records of claim activity in claim management systems
- Demonstrate openness to continuous learning, particularly in AI and digital transformation
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job
- Perform other duties as assigned
Skills
- High School Diploma or GED and one year of customer service experience OR Bachelor's Degree
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
- Ability to exercise sound judgement and make effective decisions
- Strong verbal and written communication skills with the ability to convey information clearly and professionally
- Previous internship or work experience in insurance, legal, medical, customer service, or finance
Benefits
- Health Insurance
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company Overview
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. It was founded in 1853, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.travelers.com.Company H1B Sponsorship
Travelers has a track record of offering H1B sponsorships, with 75 in 2025, 47 in 2024, 60 in 2023, 42 in 2022, 27 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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