Gusto is a company on a mission to grow the small business economy, supporting over 400,000 small businesses across the country. They are seeking motivated, customer-centric professionals for future sales and onboarding opportunities in 2026, focusing on providing excellent customer experience and support to small businesses.
Responsibilities
- Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding
- Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs
- Support customers through the onboarding process to ensure a smooth and successful start
- Demonstrate strong product knowledge and a commitment to ethical, customer-first selling
- Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through
Skills
- 1–3 years of experience in a sales or customer service role
- Experience working in high-volume environments that include inbound and outbound calling
- Proven success achieving or exceeding goals and maintaining strong customer relationships
- A passion for consultative, solution-oriented selling and helping small businesses succeed
- Comfortable using Salesforce or similar CRM systems
Benefits
Company Overview
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.gusto.com.Company H1B Sponsorship
Gusto has a track record of offering H1B sponsorships, with 49 in 2025, 54 in 2024, 19 in 2023, 37 in 2022, 24 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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