At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle inspires our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are seeking high-performing individuals to join our team as a Worklife Customer Support Associate, where you will play a vital role in supporting members as their front-door to Mental Health Wellbeing.
As a Worklife Customer Support Associate, you will be responsible for supporting the provision and use of employee assistance, employer benefits, and behavioral health benefits. You will coordinate employee assistance, behavioral health benefits, and employer resources, reviewing members' needs and communicating information regarding relevant services and resources. Your goal will be to deliver an integrated experience across the breadth of our products to ensure every member and their families get the right support for their unique mental wellbeing needs.
In this role, you will determine the purpose of calls by actively listening and interacting with callers, triaging calls in a professional and timely manner. You will assess clients' needs, research, and articulately communicate information regarding pertinent EAP/Worklife services and resources. You will use screening tools to identify where urgent clinical intervention is needed and transfer calls appropriately, including members in crisis and at risk.
To be successful in this role, you will need:
While not required, the following qualifications are preferred:
At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. As a fully remote role, you will have the flexibility to work from anywhere in the U.S. and will be expected to maintain a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy. You will need to have a reliable internet connection with a minimum download speed of 400mbps and an upload speed between 10-20mbps.
The typical pay range for this role is $18.50 - $35.29 per hour. In addition to your compensation, you will enjoy a range of benefits, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, free development courses, and a store discount.
At blithequark, we are committed to supporting the growth and development of our employees. You will have access to a range of training and development opportunities, including online courses, workshops, and conferences. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and support.
If you are a compassionate and empathetic individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Worklife Customer Support Associate, you will play a vital role in supporting members and their families, and will be part of a talented and dedicated team of professionals who are committed to delivering exceptional care and support. Apply today to join our team and start making a difference in the lives of our members!
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