Join blithequark: Champion People, Grow with Purpose, and Be Alight
At blithequark, we believe that a company's success starts with its people. Our core values - Champion People, Grow with Purpose, and Be Alight - guide our actions and decisions. We're driven to connect passion with purpose, and our team's expertise in human insights and cloud technology empowers companies and employees worldwide to make confident decisions. With a comprehensive total rewards package, continuing education and training, and tremendous growth opportunities, blithequark is the perfect place to put your passion to work.
About blithequark Retiree Health Solutions (RHS)
blithequark Retiree Health Solutions is a business unit within blithequark that assists Medicare-eligible retirees in selecting appropriate Medicare health plans. As a Customer Service Agent (CSA) in our Sales and Service Center (SSC), you will play a vital role in delivering exceptional customer experiences, handling inbound and outbound calls, and providing support with website navigation and self-service options.
Key Responsibilities:
- Make outbound calls and receive inbound calls to confirm, schedule, or reschedule appointments with Benefit Advisors
- Respond to customer inquiries, addressing concerns and providing updates on application status
- Assist customers with website navigation and self-service options, ensuring a seamless experience
- Engage in live chat with customers, providing timely and effective support
- Demonstrate a basic understanding of Medicare health plans, prescription drug plans, vision, and dental enrollments
- Utilize proprietary blithequark tools to research options and provide accurate information to customers
- Maintain a calm and professional demeanor in a fast-paced environment, de-escalating complex situations as needed
- Accurately document all conversations and actions taken on each interaction
Essential Qualifications:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center environment preferred
- Strong written and verbal communication skills, with the ability to build rapport with customers
- Proficient in Microsoft Word, Excel, and computer telephony, with a general comfort level using internet and computer tools
Preferred Qualifications:
- Knowledge of Medicare health, prescription drug plans, vision, and dental enrollments
- Experience working in a fast-paced, dynamic environment
- Familiarity with cloud technology and human insights
Skills and Competencies:
- Ability to multitask and work efficiently in a multi-functional environment
- Strong problem-solving skills, with the ability to take initiative and demonstrate resilience
- Excellent communication and interpersonal skills, with the ability to understand verbal and non-verbal cues
- On-camera visibility during meetings, training sessions, or as requested by leadership
- Ability to work in a dedicated quiet home office/workspace with a stable internet connection (minimum speed 100 Mbps)
What We Offer
At blithequark, we offer a comprehensive total rewards package, including:
- Competitive compensation and benefits
- Continuing education and training opportunities
- Tremendous growth potential within a growing global organization
- Flexible working arrangements, with the opportunity to work remotely
- A culture that values diversity, equity, and inclusion
- Programs and plans for a healthy mind, body, wallet, and life
Career Growth Opportunities:
At blithequark, we're committed to helping our colleagues Grow with Purpose. As a Customer Service Agent, you'll have opportunities to develop your skills and advance your career within our organization. Our comprehensive training programs and continuing education opportunities will help you stay up-to-date with industry trends and best practices.
Work Environment and Company Culture:
blithequark is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. As a remote worker, you'll be part of a global team that is passionate about delivering exceptional customer experiences. We're committed to fostering an environment where everyone feels valued, respected, and supported.
Compensation, Perks, and Benefits
We offer a competitive compensation package, along with a range of benefits and perks, including:
- Health coverage options
- Wellbeing and support programs
- Retirement plans
- Vacation and sick leave
- Maternity, paternity, and adoption leave
- Continuing education and training opportunities
- Voluntary benefit options
Our Commitment to Diversity and Inclusion
At blithequark, we're committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We're dedicated to creating a culture that enables every employee to thrive and contribute to our mission.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Agent at blithequark, you'll be part of a dynamic team that is shaping the future of healthcare solutions.
To be considered for this role, you must be willing to undergo a background check and comply with our employment policies. We look forward to hearing from you!
blithequark is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
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