Introduction to blithequark
blithequark is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. As a recognized Fortune 500 company and consistently ranked among the top homebuilders in the United States, blithequark offers a unique opportunity for professionals to join a company that empowers them to build their future.
Job Overview
The Virtual Customer Care Representative is responsible for managing and overseeing homes under warranty in assigned community(s). This role involves promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of blithequark trade partners. As a key member of the team, the Virtual Customer Care Representative will have the opportunity to make a meaningful impact on the lives of homeowners and contribute to the company's mission of building quality homes and providing exceptional customer service.
Key Responsibilities
- Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners
- Regularly exercise sound judgment and discretion when working with homeowners and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Ability to understand manufacturer recommendations for use and application of their products
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community
- Manage, supervise and direct all aspects of customer relations for an assigned community
- Conduct field meetings with trade partners, construction staff and sales staff as needed
- Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
- Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
Requirements
To be successful in this role, candidates should possess the following qualifications:
- High School Diploma or equivalent required, or equivalent work experience
- Bachelor's degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver's License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment
- Knowledge of the homebuilding industry and customer service principles
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
Skills and Competencies
To excel in this role, candidates should possess the following skills and competencies:
- Strong communication and interpersonal skills
- Ability to build and maintain relationships with customers, trade partners, and colleagues
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to prioritize tasks and manage multiple projects simultaneously
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust training and development programs, including mentorship opportunities, workshops, and conferences. We also offer a range of career advancement opportunities, including promotions, lateral moves, and career development programs.
Work Environment and Company Culture
At blithequark, we believe in creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. We strive to create a workplace where everyone feels valued, supported, and empowered to contribute their best work. Our Associates are passionate about their work and are committed to making a positive impact on the lives of our customers and the communities we serve.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, including a salary range that is commensurate with experience. Our benefits package includes:
- Robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave and an Associate Assistance Plan
- Education Assistance Program and up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program and significant Home Purchase Discounts
Conclusion
If you are a motivated and customer-focused professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Virtual Customer Care Representative role at blithequark. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our customers and contribute to the company's mission of building quality homes and providing exceptional customer service. Apply today and join a company that empowers you to build your future!
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