At blithequark, we are passionate about harnessing the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, we combine patented technology with human-centric solutions to increase diversity, equity, inclusion, and accessibility for underrepresented communities. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. We are committed to supporting employment opportunities for diverse employees, customers, and communities, and we promote an inclusive workplace for our own employees.
We are seeking an experienced and skilled Videophone Customer Care Agent who is fluent in American Sign Language (ASL) to join our team at blithequark. As a Customer Care Agent, you will be responsible for answering calls through videophone from blithequark personnel and customers nationwide, providing account management, basic customer support, troubleshooting, and training to customers on products and services to achieve a high level of customer satisfaction. If you are passionate about delivering exceptional customer experiences and are committed to promoting diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity.
In this role, you will have the opportunity to work with a dynamic and inclusive team that values diversity, equity, and inclusion. You will be responsible for providing support to existing and potential customers, promoting company products, features, and services, and resolving issues received through email, videophone, live chat, and other contact methods. You will also be required to follow department policies and procedures, ensure compliance with FCC regulatory requirements related to the service, and complete other duties and projects as assigned.
To be successful in this role, you must be fluent in American Sign Language (ASL) and have a high school diploma or equivalent. You must also have at least 1 year of customer service experience or equivalent experience, with a professional and courteous phone and electronic communications presence. Additionally, you must have the ability to write simple correspondence, effectively present information during one-on-one and small group situations, and demonstrate good customer service skills, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
To be successful in this role, you must possess a range of skills and competencies, including:
At blithequark, we are committed to supporting the career growth and development of our employees. As a Videophone Customer Care Agent, you will have access to a range of training and development opportunities, including:
At blithequark, we pride ourselves on our dynamic and inclusive company culture. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and supportive of all employees. As a Videophone Customer Care Agent, you will be working remotely, with the opportunity to work from the comfort of your own home. You will be required to have a high-speed internet connection and a confidential working space with a desk and chair, and you must be able to work during day, night, weekend, and holiday shifts, with flexibility.
At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:
If you are a motivated and skilled customer service professional who is fluent in American Sign Language (ASL), we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Videophone Customer Care Agent, you will have the opportunity to work with a dynamic and inclusive team, providing exceptional customer experiences and promoting diversity, equity, and inclusion. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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