Experienced Remote CYP Fee Assistance Operations Clerk – Child and Youth Programs Administration and Support Specialist

Introduction to Our Company and Industry

We are a leading organization in the field of child and youth programs, dedicated to providing exceptional support services to families and communities. Our mission is to foster a nurturing environment that promotes the well-being and development of children, and we are committed to hiring talented professionals who share our vision. As a remote CYP Fee Assistance Operations Clerk, you will play a vital role in our team, working closely with families, providers, and internal stakeholders to ensure the smooth operation of our fee assistance programs.

Job Overview

We are seeking an experienced and skilled CYP Fee Assistance Operations Clerk to join our team on a remote basis. As a key member of our operations team, you will be responsible for providing administrative support, managing data and records, and ensuring compliance with policies and procedures. Your strong analytical and problem-solving skills, combined with excellent communication and customer service abilities, will enable you to provide top-notch support to our families and providers.

Key Responsibilities

• Prepare and maintain assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.
• Review child registration and enrollment paperwork to ensure that family submissions are complete and current, verifying documents related to eligibility, sponsor and spouse employment, and family income for the purpose of determining military child care fees.
• Gather information from families related to enrollment of children with community providers, using registration and enrollment information to determine child's authorized child care subsidy benefit.
• Verify information related to community provider participation, including licensing and accreditation information, by visiting state and accrediting body websites to access and verify information.
• Review monthly claim forms and enter data for processing, validating submission against authorized benefit amounts, and reconciling overpayments, returned checks, or other issues related to payment processing.
• Prepare daily, weekly, and monthly reports in compliance with reporting policies and procedures, submitting them in a timely manner.
• Conduct research of records and follow up to resolve discrepancies and problems, notifying supervisors of any discrepancies and informing them of any issues/problems that cannot be resolved.
• Provide fee assistance support to families through phone calls, email, and online messaging, addressing patron financial obligations, waiting lists, subsidy awards, and policies and procedures.
• Assist with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.
• Assist in maintaining family requests for fee assistance through monitoring a prioritized waiting list.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• One or more years of child care fee assistance work experience, or an Associate's Degree in Business Administration, Project Management, or a related field, or an equivalent combination of education and experience.
• Knowledge of administrative support functions, general office automation software, practices, and procedures.
• Knowledge of military CY programs, such as Child Development Centers, Family Child Care, School Age Care, and Military Fee Assistance Programs.
• Knowledge of the policies and procedures related to the fee assistance program.
• Knowledge of program-based database systems, such as MilitaryChildCare.com (MCC) or Child and Youth Management System (CYMS).
• Skill in the use of commonly used computer equipment.
• Knowledge of basic accounting procedures and processes, related to verifying, reconciling, and processing claims/transactions.
• Ability to conduct research to resolve discrepancies and verify information.
• Ability to maintain a computerized database and accurate reports and records, including military-style documents.
• Ability to communicate effectively, both verbally and in writing.

Preferred Qualifications

While not essential, the following preferred qualifications will be considered an asset:

• Previous experience working in a remote or virtual environment.
• Familiarity with E-Verify employment verification checks and Direct Deposit/Electronic Fund Transfer.
• Knowledge of federal regulations and policies related to child care fee assistance programs.
• Experience with data analysis and reporting tools.
• Certification in a related field, such as child development or business administration.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong analytical and problem-solving skills, with attention to detail and ability to reconcile discrepancies.
• Excellent communication and customer service skills, with ability to provide support to families and providers via phone, email, and online messaging.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to learn and adapt to new software and systems, including program-based database systems.
• Strong research and data analysis skills, with ability to conduct research and verify information.

Career Growth Opportunities and Learning Benefits

As a remote CYP Fee Assistance Operations Clerk, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training and workshops.
• Mentorship and coaching from experienced professionals.
• Opportunities for advancement and career progression.
• Access to a range of online courses and resources to support your ongoing learning and development.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We value our employees and recognize the importance of work-life balance, offering a range of benefits and perks to support your well-being, including:

• Flexible working hours and remote work arrangements.
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Annual salary range: $40,000 - $60,000, depending on experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible working hours and remote work arrangements.

Conclusion

If you are a motivated and detail-oriented individual with a passion for supporting families and communities, we encourage you to apply for this exciting opportunity. As a remote CYP Fee Assistance Operations Clerk, you will play a vital role in our team, working closely with families, providers, and internal stakeholders to ensure the smooth operation of our fee assistance programs. Don't miss out on this chance to join our dynamic team and contribute to our mission of providing exceptional support services to families and communities.

Apply now and take the first step towards a rewarding and challenging career with our organization!

Apply Now