DISH, an EchoStar company, has been at the forefront of reimagining the future of connectivity for over 40 years. Our business spans a wide range of services including satellite television, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. We are currently building America’s First Smart Network, pushing the boundaries of innovation and customer experience. Our brands, which include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, are household names, synonymous with quality and reliability.
At DISH, our first priority is customer experience. We excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years, we have been tuned in to the needs of our customers, which is why we have earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row. Our culture is built on a foundation of diversity, inclusion, and innovation, where all people are welcome and supported. We believe in creating an environment where our employees can thrive, both in and out of work, through our Employee Resource Groups and comprehensive benefits package.
We are seeking an experienced and dedicated Remote Bilingual Customer Service Representative to join our team. This is an exciting remote opportunity with an immediate start, offering a competitive salary and comprehensive training. As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers. Your goal will be to provide solutions to customers, from simple concerns to escalated and complex situations, ensuring that they get the most value and enjoyment from their DISH experience.
To be successful in this role, you will need:
Preferred qualifications include experience working in a remote or call center environment, proficiency in multiple languages, and a background in technical support or troubleshooting.
To excel in this position, you will need to possess:
At DISH, we are committed to the growth and development of our employees. We offer defined career ladders and extensive opportunities for upward mobility, providing training and support to help you achieve your career goals. Our apprenticeship program offers a 10% increase to your starting rate upon completion, and we provide tuition reimbursement to support your ongoing education and development.
We understand that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on a foundation of diversity, equity, and inclusion, with a focus on creating a sense of community and belonging. We offer a range of benefits and perks, including:
We offer a competitive salary, with starting pay varying by location. Our salary ranges are as follows:
In addition to our competitive salary, we offer a range of perks and benefits, including company-provided equipment, extensive benefits package, and opportunities for career growth and development.
To work from home, you will need to meet our technical requirements, which include:
We will provide all initial equipment required to perform the role, aside from home internet. You will be responsible for maintaining a backup/spare of each item to avoid downtime.
If you are a motivated and customer-focused individual, with a passion for providing exceptional service and resolving complex technical issues, we encourage you to apply for this exciting opportunity. As a Remote Bilingual Customer Service Representative, you will have the chance to work with a leading company, providing innovative solutions to customers and contributing to the growth and success of our business. Don’t miss out on this opportunity to join our award-winning customer experience team and take your career to the next level. Apply now and become a part of our dynamic and supportive team!
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