Introduction to arenaflex
At arenaflex, we are dedicated to transforming the healthcare experience by creating healthier communities, simplifying the healthcare system, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, location, or income. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and compassionate Provider Customer Service Call and Chat Representative to join our team. As a remote worker in Indiana, you will have the flexibility to work from home and take on challenging tasks while making a positive impact on the lives of millions of people. In this role, you will be responsible for providing exceptional support to healthcare providers, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
Key Responsibilities
- Serve as an advocate for providers by demonstrating accountability and ownership to resolve issues
- Provide support to providers in a multi-channel environment, including call and concurrent chat
- Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of providers, answering questions and resolving issues in a timely and efficient manner
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers
- Utilize strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool
Qualifications and Requirements
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma/GED or equivalent work experience
- 1 year of customer service experience analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Typing speed of 35-40 words per minute with accuracy of 90%
- Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST, with flexibility to work occasional overtime, weekends, and holidays as business needs require
- Must be 18 years of age or older
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements
To be eligible for this remote opportunity, you must:
- Reside within the state of Indiana
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable high-speed internet connection
- Be able to keep all company-sensitive documents secure
Soft Skills and Competencies
To excel in this role, you will need to possess the following soft skills and competencies:
- Ability to multitask, including typing in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional intelligence and empathy
- Active listening and comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. You will have access to a range of training and development opportunities, including:
- 10 weeks of paid training to help you get started in your role
- Ongoing coaching and feedback to help you improve your skills and performance
- Opportunities to take on new challenges and responsibilities as you grow in your career
Work Environment and Company Culture
At arenaflex, we are proud of our diverse and inclusive workplace culture. We believe that diversity creates a healthier atmosphere and are committed to equal employment opportunities for all qualified applicants. We are a drug-free workplace and require all candidates to pass a drug test before beginning employment.
Compensation and Benefits
We offer a competitive compensation package, including a range of benefits and perks. While we cannot disclose specific details, you can expect a comprehensive package that includes:
- Competitive salary and bonus structure
- Comprehensive health insurance and wellness programs
- Retirement savings and planning tools
- Paid time off and holidays
- Opportunities for professional growth and development
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at arenaflex, you will have the chance to make a positive impact on the lives of millions of people while growing and developing in your career. Don't miss out on this opportunity to join our team and start doing your life's best work.
Apply Now