At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
As a leader in the healthcare industry, arenaflex is constantly seeking innovative ways to improve the healthcare experience for our members and providers. Our team is passionate about making a difference in the lives of millions of people, and we are looking for talented and dedicated individuals to join our team. If you are ready to make a difference and start doing your life's best work, we encourage you to apply for our Provider Customer Service Call and Chat Representative position.
The Provider Customer Service Call and Chat Representative will be supporting providers who care for our members. This role is responsible for providing responses to questions that may include benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health, either by phone call or concurrent chat. As a representative of arenaflex, you will be the advocate for providers, demonstrating accountability and ownership to resolve issues in a timely and professional manner.
This is a full-time position, working 40 hours per week, Monday through Friday. You will be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST. Occasional overtime, weekends, and holidays may be required based on business needs.
To be successful in this role, you will need to have:
Preferred qualifications include prior healthcare experience and knowledge of healthcare terminology, as well as experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools.
This position offers the flexibility to telecommute (work from home) if you are located within the Eastern, Central, or Mountain Time Zone. To be eligible for telecommuting, you will need to:
To be successful in this role, you will need to demonstrate the following soft skills and competencies:
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including 12 weeks of paid training for this role. You will also have access to a range of resources and tools to help you succeed in your position, including ongoing coaching and feedback, as well as opportunities for advancement and professional growth.
At arenaflex, we are proud of our diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to creating a workplace where everyone feels valued and respected. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We offer a competitive compensation package, including a hourly range of $16.54 - $32.55 per hour, depending on location and experience. We also offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
If you are a motivated and dedicated individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. This is a unique opportunity to join a dynamic and growing company, and to be part of a team that is committed to improving the healthcare experience for our members and providers. Apply today and start doing your life's best work!
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