Experienced Provider Customer Service Call and Chat Representative – Healthcare Support and Advocacy Role in a Dynamic and Growing Environment

Welcome to arenaflex

At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a leader in the healthcare industry, we strive to make a positive impact on the lives of our members and the providers who care for them. Our mission is built on a foundation of compassion, innovation, and a commitment to excellence. As we continue to grow and evolve, we are seeking talented and passionate individuals to join our team and help us achieve our vision of a healthier future for all.

About the Position

We are currently seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a crucial member of our provider support team, you will play a vital role in responding to inquiries from healthcare professionals, resolving issues, and providing exceptional customer service. This is a full-time, remote position that offers the flexibility to work from the comfort of your own home, with a schedule that includes 8-hour shifts between 10:35 AM - 7:05 PM CST, Monday through Friday. You may also be required to work occasional overtime, weekends, and/or some holidays based on business needs.

Key Responsibilities

• Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues in a timely and effective manner.
• Provide exceptional customer service to providers through multiple channels, including phone calls and concurrent chat.
• Quickly and appropriately triage contacts from healthcare professionals, understanding and identifying their needs, and resolving issues related to benefits, billing, and authorizations.
• Research and resolve complex prior authorization and claim issues, collaborating with internal partners to ensure timely communication and resolution.
• Navigate over 30 systems to extract necessary information, utilizing strong multitasking skills to efficiently resolve issues across multiple lines of business and provider types.
• Influence providers to utilize self-service digital tools, aiding in faster resolutions and enhancing their experience.

Essential Qualifications

• High School Diploma / GED OR equivalent work experience.
• 1+ years of customer service experience, with a proven track record of analyzing and solving customer concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• Ability to type at a speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%.
• Must be 18 years of age or older.
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

Preferred Qualifications

• Prior healthcare experience and knowledge of healthcare terminology.
• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to comprehensive training programs, including 14 weeks of paid training, conducted virtually from your home. You will also have opportunities to advance your career, develop new skills, and take on new challenges as you grow with our organization.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our team is built on a foundation of respect, empathy, and open communication. We believe in fostering a culture of inclusivity, diversity, and innovation, where every employee feels valued and empowered to make a difference. As a remote employee, you will be part of a virtual team that is connected, collaborative, and committed to achieving excellence.

Compensation and Benefits

At arenaflex, we offer a comprehensive benefits package that includes:

• Comprehensive health, dental, and vision insurance.
• 401k contribution and equity stock purchase options.
• Incentive and recognition programs to reward your hard work and dedication.
• Generous paid time off and holiday schedule.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at arenaflex, you will be part of a team that is dedicated to making a positive impact on the lives of our members and the providers who care for them. Don't miss this chance to join a dynamic and growing organization that values its employees and offers a rewarding and challenging career path. Apply today and take the first step towards a fulfilling and successful career at arenaflex!

Apply Now