About Us
At Walgreens, we are committed to providing exceptional patient care and services to our customers. As a leading pharmacy chain, we strive to make a positive impact on the lives of our patients and communities. Our team of dedicated professionals is passionate about delivering high-quality care and services, and we are seeking a talented and motivated Pharmacy Technician to join our dynamic team.
Job Summary
We are seeking an experienced Pharmacy Technician to work as a Remote Data Entry and Patient Registration Specialist. As a key member of our team, you will be responsible for performing data entry and patient registration tasks, handling third-party rejections, and responding to customer inquiries. You will work under direct supervision and follow standard operating procedures and company policies. This is a fantastic opportunity to join a leading pharmacy chain and contribute to the delivery of exceptional patient care and services.
Key Responsibilities
As a Remote Data Entry and Patient Registration Specialist, your key responsibilities will include:
- Using Walgreens Prescription Data Entry Procedures and Guidelines, processes new patient registrations by entering data into the appropriate system.
- Processes patient prescription requests within HIPAA guidelines and places orders for processing.
- Fixes issues with getting missing prescription information and interpreting medical abbreviations (SIG codes). All exceptions related to data entry are resolved.
- Handles correspondence with patients (incoming calls, chat, email) and makes outgoing calls to prescribers and patients as needed. Resolve third-party rejections by reviewing, gathering information, correcting, and resubmitting for processing as per individual plan requirements.
- Makes telephone calls to insurers and others to obtain information, underwriting approval, or otherwise resolve third-party denials.
- Provides assistance to pharmacists, both in the facility and at other locations. Identify and communicate issues to management as needed.
- You must obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- 18 years or older
- Must live in Texas
- Must have a valid pharmacy technician license from the Texas State Board of Pharmacy
- High school diploma or GED
- A basic level of PC skills (for example: starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and/or finding information online)
- Basic search engine skills, including opening a browser, entering URLs in the correct place, using the search engine, bookmarking pages, navigating using the back/forward/stop buttons, and filling out online forms
- Intermediate keyboard skills (at least 25 WPM, touch typing, document formatting)
- Communicate effectively in writing and orally
Preferred Qualifications
While not essential, the following preferred qualifications would be beneficial for this role:
- At least one year of pharmaceutical technician experience in a retail or call center environment
- A minimum of 18 months of experience as a pharmacy technician with state certification/registration issued by the state board of pharmacy or a nationally recognized certifying agency
- Experience providing customer service to both internal and external customers, including meeting service quality standards and evaluating customer satisfaction
- Intermediate to advanced level of keyboard proficiency (at least 35 WPM, touch typing, document formatting)
- Fluency in Spanish and English
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Basic computer skills and proficiency in Microsoft Office
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to the growth and development of our employees. As a Remote Data Entry and Patient Registration Specialist, you will have opportunities to:
- Develop your skills and knowledge in data entry and patient registration
- Gain experience working in a fast-paced and dynamic environment
- Contribute to the delivery of exceptional patient care and services
- Participate in ongoing training and development programs
- Advance your career within the company
Work Environment and Company Culture
As a Remote Data Entry and Patient Registration Specialist, you will work from home and be part of a dynamic and supportive team. You will have access to:
- A flexible and remote work environment
- A collaborative and supportive team culture
- Ongoing training and development opportunities
- A competitive salary and benefits package
Compensation, Perks, and Benefits
As a Remote Data Entry and Patient Registration Specialist, you will receive a competitive salary and benefits package, including:
- A competitive hourly rate of $16.50 plus bonus by the terms of any bonus plan, if applicable, subject to experience, seniority, geographic location, etc. as permitted by law
- Benefits: Walgreens generally offers health, dental, and vision insurance for eligible employees and their families
- Prescription drug coverage: given its nature as a pharmaceutical company, Walgreens often has prescription drug coverage as part of its health care benefits
- Vacation: this includes holidays, public holidays, and sick days. The amount of paid leave usually depends on factors such as years of service and position held
- 401(K) retirement plan: Walgreens often offers a 401(K) plan to help employees save for retirement. They can also offer a matching company with a contribution of up to a certain percentage
- Employee discounts: employees can earn discounts on Walgreens products and services, including prescriptions and over-the-counter items
- Wellness programs: some sites offer wellness programs to promote a healthy lifestyle among users. These can include discounts on gym memberships, fitness challenges, and more
- Employee assistance program (EAP): EAPs often provide services to employees and their families such as counseling, legal assistance, and financial advice
- Flexible spending accounts (FSA): these accounts allow employees to set aside tax dollars for medical or dependent care expenses
- Life insurance: basic life insurance can be offered to employees, with the option of purchasing additional insurance
- Educational assistance: Walgreens may provide financial assistance to eligible employees who need to further their education or training
- Career development: Walgreens often focuses on the growth and development of employees, offering training programs and opportunities for advancement within the company
- User recognition: some sites have programs to recognize and reward outstanding user service
Conclusion
If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. As a Remote Data Entry and Patient Registration Specialist, you will have the chance to develop your skills and knowledge, contribute to the delivery of exceptional patient care and services, and advance your career within the company. Apply now and let's discuss how you can become a vital part of our success story.
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