At arenaflex, we're dedicated to revolutionizing the way people interact with our pharmacy services. As a key member of our Clinical Customer Care team, you'll play a vital role in empowering our customers to take control of their health and wellness. If you're passionate about delivering exceptional customer experiences and have a strong foundation in pharmacy practices, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative pharmacy solutions, committed to making a positive impact on people's lives. Our team is comprised of passionate professionals who share a common goal: to provide exceptional customer care and support. As a remote work opportunity, this role offers the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
**Key Responsibilities**
As an Experienced Pharmacy Technician – Clinical Customer Care, you'll be responsible for:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for various purposes, including situations deemed urgent by our clinical pharmacist team
* Assisting our clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support our Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all arenaflex's policies and procedures, as well as our products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Collaborating with teammates on a constant basis
* Demonstrating a customer-centric approach and commitment to quality
* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in computer and web-based tools
* Strong organizational and time management skills
* Ability to work autonomously and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician – Clinical Customer Care, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
arenaflex is a remote work opportunity, allowing you to work from the comfort of your own home. Our team is comprised of passionate professionals who share a common goal: to provide exceptional customer care and support. We're committed to creating a positive and inclusive work environment, where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a comprehensive benefits package, including:
* Health insurance
* Retirement savings
* Paid time off
* Flexible scheduling
* Opportunities for career advancement and professional growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong foundation in pharmacy practices, we want to hear from you. Apply now to join our team as a Pharmacy Technician – Clinical Customer Care.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website at [www.arenavflex.com](http://www.arenavflex.com).