About Us
We are a forward-thinking company that values innovation, teamwork, and customer satisfaction. Our mission is to provide exceptional service and support to our customers, and we're looking for a talented and dedicated individual to join our team as a Part-time Insurance Verification Specialist. This role offers a unique opportunity to work from home, enjoy a flexible schedule, and be part of a dynamic and supportive team.
Job Summary
We're seeking a highly skilled and detail-oriented individual to join our Quality Assurance Department as a Part-time Insurance Verification Specialist. In this role, you will be responsible for verifying life and health insurance applications directly with potential customers, gathering information, and accurately documenting it in our database. If you're a self-starter, enjoy working independently, and have excellent communication and customer service skills, we encourage you to apply.
Primary Duties & Responsibilities
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
- Clearly explain the application process to potential customers
- Accurately complete additional paperwork as needed
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
- Transfer calls to appropriate department as needed
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Required Knowledge, Skills, & Abilities
To succeed in this role, you will need to possess the following skills and qualifications:
- Excellent oral and written communication: You should be able to clearly and effectively communicate with customers, management, and colleagues.
- Superior customer service skills: You should be friendly, efficient, and have a good listening skill to provide exceptional customer service.
- Proficient use of the computer, keyboard functions, and Microsoft Office: You should be comfortable using technology and have basic computer skills.
- Minimum typing requirement of 35 wpm: You should be able to type accurately and efficiently.
- Ability to multi-task: You should be able to handle multiple tasks and prioritize your work effectively.
- Knowledge of medical terminology and spelling (a plus): While not required, knowledge of medical terminology and spelling can be beneficial in this role.
- Ability to work under pressure: You should be able to work in a fast-paced environment and meet deadlines.
- Excellent organization and time management skills: You should be able to prioritize your work, manage your time effectively, and meet deadlines.
- Must be detail-oriented: You should be able to accurately and thoroughly document information and complete tasks.
- Have a desire to learn and grow within the Company: You should be eager to learn and take on new challenges and responsibilities.
Schedule
This part-time role requires a flexible schedule, with the following hours:
- Tuesday - Friday: 5PM - 9PM
- Saturdays: 8AM - Noon
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. These include:
- On-the-job training and mentorship
- Opportunities for professional development and continuing education
- A supportive and collaborative work environment
- A competitive salary and excellent benefits package
Work Environment and Company Culture
We pride ourselves on our supportive and forward-thinking company culture. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for like-minded individuals to join us. As a Part-time Insurance Verification Specialist, you will be part of a dynamic and collaborative team that values innovation, teamwork, and customer satisfaction.
Compensation, Perks, and Benefits
We offer a competitive salary and excellent benefits package, including:
- A competitive hourly wage
- A bonus based on performance
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- A flexible and supportive work environment
How to Apply
If you're a motivated and detail-oriented individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
We Want to Hear From You!
Don't hesitate to apply for this role if you're a perfect fit. We're excited to build the future together and look forward to hearing from you!
Apply Now