Experienced Overnight Customer Support Lead – Retail Operations and Customer Service Management

Welcome to arenaflex: Where Customer Experience Meets Excellence

At arenaflex, we pride ourselves on delivering exceptional customer service and creating an unforgettable shopping experience for our valued customers. As a leader in the retail industry, we are committed to fostering a culture of excellence, innovation, and teamwork. Our mission is to provide a platform where our customers can find everything they need, and our employees can grow and thrive in their careers. If you are passionate about customer service, leadership, and retail operations, we invite you to join our team as an Overnight Customer Support Lead.

Job Overview

As an Overnight Customer Support Lead at arenaflex, you will be responsible for leading our service team, including cashiering, recovery-related functions, and ensuring customer service and operational front-end standards are met. You will provide leadership and clear direction to associates, actively participating in customer-facing and service aspects of the store, including support of front-end operations and programs. Your expertise will be crucial in driving overall store performance, and we are looking for a dedicated and results-driven individual to join our team.

Key Responsibilities:

• Lead, supervise, and provide work direction to the Service Team in the store related to all cashiering, front-end, and recovery functions.
• Provide feedback to store leadership regarding the team's performance and contribute to the development of strategies to improve customer service and operational standards.
• Ensure compliance with customer service standards, front-end operations, and program requirements, including training and day-to-day operational tasks, such as recovery.
• Provide leadership and direction to floor associates, ensuring that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
• Drive the customer experience and ensure resolution of customer issues in a timely and professional manner.
• Maintain, supervise, and ensure compliance with the Hazardous Waste program, adhering to all safety protocols and regulations.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills. The essential qualifications include:

• High School Diploma, GED, or equivalent work experience.
• Minimum two years of retail management experience preferred, with a proven track record of leading teams and driving customer service excellence.
• Ability to unload freight, move product on and off store shelves, walk, stand, bend, stoop, or kneel for long periods, and move freely throughout the store on a continual basis.
• Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays.
• Basic English literacy, math, and PC skills required, with the ability to learn and adapt to new systems and technologies.

Preferred Qualifications:

• Experience in a retail management role, with a focus on customer service, operations, and team leadership.
• Strong communication and interpersonal skills, with the ability to build relationships with customers, associates, and store leadership.
• Proven problem-solving and conflict resolution skills, with the ability to think critically and make informed decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As an Overnight Customer Support Lead, you will have access to training and development programs, designed to enhance your skills and knowledge in retail operations, customer service, and leadership. Our goal is to provide a platform where you can build a successful and rewarding career, with opportunities for advancement and professional growth.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, where every employee is empowered to contribute and make a difference. As an Overnight Customer Support Lead, you will be part of a dynamic and supportive team, where your ideas and contributions will be valued and recognized.

Compensation and Benefits

At arenaflex, we offer a competitive compensation package, including a hourly rate that equals or exceeds the required minimum wage applicable to the job location. In addition to your hourly rate, you will be eligible for a range of benefits, including:

• A 20% discount on almost everything in store, including food and merchandise.
• A 30% discount on Indoor and Outdoor furniture.
• A same-day pay option (hourly associates only).
• Discounts on Apple products, Verizon, AT&T services, and more.

Conclusion

If you are a motivated and customer-focused individual, with a passion for retail operations and leadership, we invite you to apply for the Overnight Customer Support Lead role at arenaflex. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while building a successful and rewarding career. Apply now and join our team of dedicated and talented professionals, who are committed to delivering exceptional customer service and driving business excellence.

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