Introduction to blithequark
blithequark is a pioneering force in the healthcare industry, renowned for providing exceptional onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Our mission is built on a foundation of passion and compassion, aiming to enrich the quality of life for every resident. By focusing on comprehensive care and customer satisfaction, we have achieved an unparalleled customer experience, with a satisfaction rating of over 98%. This commitment to excellence has driven rapid company growth, with revenue increases of 25%-30% annually over the last four years.
Our Values and Culture
At blithequark, we pride ourselves on our core values: caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. Our clinicians and support staff work together to bring life-affirming care to an underserved population, visiting different skilled nursing communities daily. This dedication to our mission and values has not only contributed to our growth but also created a work environment that is both challenging and rewarding.
The Position: Medical Data Entry Specialist
The primary function of this role is to update our database within assigned markets, ensuring the accuracy and integrity of our customer and account information. As a Medical Data Entry Specialist at blithequark, you will play a crucial role in maintaining our database by entering new and updated customer information, reconciling incoming census, and requesting new lead information. Your attention to detail, organizational skills, and ability to work in a team environment will be essential in this position.
Key Responsibilities:
- Reconcile census, drive maintenance, and enter new lead information of existing facilities to ensure data accuracy and completeness.
- Enter new admissions into our CRM system and set them up as an account, facilitating seamless communication and service delivery.
- Send out and receive mail and packages, update returned mail, and manage correspondence in a timely and efficient manner.
- Update the parent/home account with death and discharges, ensuring our records are current and reflective of our residents' status.
- Send and receive faxes and emails, maintaining open lines of communication with our facilities and stakeholders.
- Perform other duties as assigned, demonstrating adaptability and a commitment to supporting the team.
Requirements and Qualifications
To be successful in this role, you will need:
Education and Training:
- A high school diploma or equivalent, providing a foundation in basic skills and knowledge.
- Proficiency in Microsoft Office (Word, Excel, Outlook), enabling you to efficiently manage data and communicate with the team.
- 1-3 years of customer service experience with a service company, preferably in a healthcare setting, demonstrating your ability to respond to customer needs and provide excellent service.
- Salesforce.com or CRM experience, preferred, as it will facilitate your work with our database and customer relationship management systems.
Other Qualifications:
- Customer Service: Respond promptly to customer needs, respond to requests for service and assistance, and meet commitments, ensuring high levels of customer satisfaction.
- Reconciliation Skills: Ability to reconcile data from different sources to get an accurate picture, ensuring the integrity of our database.
- Organizational Skills: Prioritize and plan work activities, use time efficiently, and manage competing demands to meet deadlines and achieve goals.
- Quality Control/Attention to Detail: Demonstrate accuracy and thoroughness, monitor own work to ensure quality, and apply feedback to improve performance, contributing to the overall excellence of our services.
- Adaptability: Adapt to changes in the work environment, manage frequent change, delays, or unexpected events, and maintain a positive and flexible attitude.
- Dependability: Consistently be at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance, demonstrating reliability and commitment to the team.
- Able to work in a team environment, collaborating with colleagues to achieve common goals and support the mission of blithequark.
Physical Effort and Working Conditions
This position can be performed remotely (home office) or in a normal office setting at our headquarters, with minimal exposure to health or safety hazards. You will spend substantial time working on a computer, requiring comfort with digital tools and software. This is a full-time position working standard business hours, Monday through Friday, although project support may require temporary adjustments to these hours as needed.
Benefits and Compensation
blithequark offers a comprehensive benefit package for you and your family, including:
- PTO and Paid Holidays for full-time employees, providing a healthy work-life balance.
- 401k Retirement Plan with Company Match, supporting your long-term financial goals.
- Insurance programs, including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, ensuring your well-being and security.
- Opportunities for professional growth and development, as we believe in investing in our employees' careers and futures.
Conclusion and Call to Action
If you are a detail-oriented professional with a passion for healthcare and customer service, we invite you to join the blithequark team as a Medical Data Entry Specialist. This role offers the opportunity to work with a dynamic and growing company, contribute to the delivery of exceptional healthcare services, and be part of a culture that values teamwork, excellence, and compassion. Apply today to embark on a rewarding career path with blithequark and make a difference in the lives of our residents and communities.
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