blithequark is the world's leading retailer, with a strong presence in the home improvement sector and over $150B in annual sales. Our market-leading interconnected customer experiences, combining cutting-edge ecommerce capabilities with the trusted value of our extensive store network and large team of associates, drive over $20B of these sales. At blithequark, we recognize the importance of delivering a best-in-world retail experience for both professionals and consumers, and we are committed to establishing a clear strategic direction to support cross-functional alignment and organizational investment.
The Customer Experience Strategy team at blithequark plays a crucial role in developing and executing our overall interconnected and business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts. As a key member of this team, you will have the opportunity to influence change from within one of the world's leading retailers and contribute to the growth and success of our organization.
We are seeking an experienced Manager of Customer Experience Strategy to lead discrete strategic projects or workstreams in larger projects, serve as a thought-partner throughout the organization, and guide the work of Analysts and Sr. Analysts. The successful candidate will have a strong background in retail or ecommerce, excellent analytical and problem-solving skills, and the ability to communicate effectively with senior leaders. This is a remote opportunity, offering flexibility and work-life balance.
This position typically reports to a Sr. Manager or Director and has no direct reports. However, the successful candidate will be expected to lead and manage cross-functionally, guiding the work of Analysts and Sr. Analysts and collaborating with stakeholders across the organization.
This position typically requires overnight travel 5% to 20% of the time, although this may vary depending on business needs.
Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
The position is located in a comfortable indoor area, with any unpleasant conditions being infrequent and not objectionable.
The successful candidate will possess a range of skills and competencies, including:
At blithequark, we are committed to the growth and development of our employees. As a Manager of Customer Experience Strategy, you will have access to a range of training and development opportunities, including:
blithequark is a dynamic and fast-paced organization, with a strong focus on innovation and customer satisfaction. Our company culture is built on a set of core values, including:
blithequark offers a competitive compensation package, including a salary range of $100,000 - $150,000 per year, depending on experience. We also offer a range of perks and benefits, including:
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Manager of Customer Experience Strategy position at blithequark. This is a unique opportunity to join a leading retailer and contribute to the growth and success of our organization. With a strong focus on innovation, customer satisfaction, and employee development, blithequark is the perfect place to build a successful and fulfilling career.
Apply now to join our team and take the first step towards a exciting and rewarding career at blithequark!
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