About ProCorp Systems Inc. and the Opportunity
ProCorp Systems Inc. is a leading provider of innovative solutions in the technology industry, and we are excited to announce a new opportunity for an experienced Mainframe/TSM Support Engineer to join our team. As a remote work opportunity, this position offers the best of both worlds – the flexibility to work from home and the opportunity to be part of a dynamic and innovative team. We are seeking a highly skilled and motivated individual to join our team and contribute to our success.
Job Summary
The Mainframe/TSM Support Engineer will be responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. This role requires a strong and diverse skillset in relevant areas, including troubleshooting, problem remediation, and deployment of new software. The successful candidate will be responsible for ensuring Service Level Agreements (SLAs) are maintained, and will work closely with senior staff members and other team members to achieve results.
Key Responsibilities
- Monitor, support, and troubleshoot production schedules / workflow for operating issues involving failures, degradation, and late dependency / successor event correlation using various monitoring tools.
- Triage basic problems, taking corrective action to ensure availability and minimize downtime.
- Ensure the timely process through which production schedules are completed and problems are controlled.
- Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.
- Develop a comprehensive understanding of respective production schedules, job flows, and service level deadlines.
- Resolves moderately complex problem issues and/or processing delays.
- Completes checklists / turnover logs for audit compliance.
- Assist with troubleshooting Remote File / Data Transmission delivery issues.
- Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
- Assist in maintaining technical documentation and standard operating procedures.
- Provides daily support to users and programming groups.
- Works to increase industry knowledge through daily work responsibilities and available resources.
- Completes work assignments in conjunction with senior staff members and other team members as needed.
- Other duties as required.
Requirements
To be successful in this role, you will need to have the following qualifications and skills:
Minimum Knowledge, Skills, and Abilities Required
- Undergraduate degree in a related field or equivalent 1-3 years of work experience.
- Good communication and interpersonal skills.
- Knowledge of Tape Storage Management (TSM) or other backup software products.
- Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
- Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
- Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.
Preferred Qualifications
We are looking for candidates with the following preferred qualifications:
- Advanced degree in a related field.
- Experience with cloud-based solutions and virtualization technologies.
- Knowledge of IT service management frameworks and methodologies.
- Experience with ITIL or other IT service management certifications.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent communication and interpersonal skills.
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits to support your professional development and success. These include:
- Regular training and development programs to enhance your skills and knowledge.
- Opportunities to work on high-profile projects and contribute to the success of the organization.
- A collaborative and supportive work environment that encourages innovation and creativity.
- A competitive salary and benefits package that reflects your value to the organization.
- A flexible and remote work arrangement that allows you to balance your work and personal life.
Work Environment and Company Culture
We are a dynamic and innovative organization that values diversity, inclusion, and collaboration. Our work environment is fast-paced and challenging, but also supportive and inclusive. We offer a range of benefits and perks to support your well-being and success, including:
- A competitive salary and benefits package.
- A flexible and remote work arrangement.
- A collaborative and supportive work environment.
- A range of wellness and employee assistance programs.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package that reflects your value to the organization. This includes:
- A competitive salary.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) or other retirement savings plan.
- A flexible and remote work arrangement.
- A range of wellness and employee assistance programs.
How to Apply
If you are a motivated and experienced Mainframe/TSM Support Engineer looking for a new challenge, we encourage you to apply for this opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Apply now to join our team and contribute to our success!
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