Introduction to blithequark
At blithequark, we are committed to driving your career forward with a legacy of trust and excellence that spans over a century. As a leading provider of membership, travel, insurance, and financial services, we are dedicated to helping our members enjoy life's journey. With a strong presence across 14 states and 2 U.S. territories, we are the second-largest club in North America, belonging to the national AAA federation. Our mission is to provide quality service, innovative products, and a highly skilled workforce that makes a difference in the lives of our members.
Job Overview
We are seeking an experienced Licensed Branch Customer Service and Sales Representative to join our team in Grand Junction, CO. As the face of our branch, you will provide exceptional customer service, promote blithequark products and services, and participate in office events to generate revenue and improve member awareness. This is an exciting opportunity to build a long-term career with blithequark and take advantage of our excellent training programs, competitive compensation, and comprehensive benefits package.
Key Responsibilities
- Provide a high level of support services to members related to sales and service functions, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel, tours, airline tickets, and membership products
- Generate leads, update members on travel and insurance specials, and provide travel information
- Provide cashiering services to members, including taking insurance payments, travel and membership payments, and processing remittance/depository transfers
- Respond to customer inquiries and refer to agents when appropriate
- Provide administrative support to Travel and Insurance Agents during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary
- Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities
Essential Qualifications
To be successful in this role, you will need:
- An active State Property & Casualty License or the ability to attain within 90 days of start date
- A High School Diploma or equivalent
- Experience providing high-level customer-focused service, servicing insurance policies, and processing applications, renewals, and amendments
- Knowledge of insurance and travel terminology, general insurance and/or travel regulations, underwriting procedures, and sales regulatory and compliance guidelines
- Ability to communicate effectively (verbal and written) with others in a work environment and perform mathematical calculations to accurately perform monetary transactions
- Experience working in a team environment and exceeding customer expectations relating to professionalism of demeanor, efficient and effective customer service, and maintenance of workstation and office facility
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a fast-paced customer service environment
- Knowledge of Travel Systems (e.g., Focal Point, Viewpoint, ITT, AXIS, etc.) and/or Insurance Systems (e.g., PPS, POS, IMS, IPM) and/or membership systems
- Experience with computer software applications (Word, Excel, etc.) and web-based operations
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Licensed Customer Service Representative, you will have opportunities to pursue other roles within the company, such as:
- Field Insurance Sales Agent
- Travel Agent
- Call Centers (ERS, Sales and Service, etc.)
- Automotive Services
- Claims
- Underwriting and more
Work Environment
This is an in-office position, and you will be based on site in a blithequark branch facility. You will work in a fast-paced customer service environment and may be required to work irregular hours, including holidays and weekends.
Compensation and Benefits
We offer a competitive hourly wage of $21.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes:
- Medical, dental, and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- blithequark Membership
- Discounts, perks, and rewards and much more
Company Culture
At blithequark, we pride ourselves on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints. We believe that our differences make us stronger, and we are committed to providing a safe and respectful workplace for all employees.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Licensed Branch Customer Service and Sales Representative at blithequark, you will have the chance to make a real difference in the lives of our members and contribute to the success of our company. Don't miss out on this opportunity to join our team and start your career journey with blithequark today!
Apply Now