Introduction to arenaflex and the Industry
arenaflex is a leading organization that prioritizes customer trust and satisfaction, recognizing the importance of continuous learning and development in achieving these goals. The WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex is dedicated to creating impactful learning experiences that support the growth and success of new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. As a learning professional with a passion for designing meaningful learning experiences, you will play a critical role in shaping the skills and knowledge of our investigators, enabling them to excel in their roles and drive business results.
Job Overview
This role involves designing and developing learning programs that have a direct impact on the performance and success of our investigators. As a Learning Experience Designer, you will be responsible for creating engaging e-learning content, managing curriculum maintenance and implementation cycles, mentoring new team members, and collaborating with stakeholders to identify knowledge gaps and develop technical and non-technical training content. Your expertise in instructional design, project management, and stakeholder management will be essential in driving the continuous improvement of our learning experiences and ensuring that they meet the evolving needs of our business.
Key Responsibilities
- Create engaging e-learning content using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools to support on-the-job performance improvement
- Manage and execute curriculum maintenance review and implementation cycles to ensure that our learning content remains relevant and effective
- Mentor or coach new Learning Experience Designers (LXDs) and apprentices on design and processes to support their growth and development
- Consult with customers to define the problem to be solved and the best solution to that problem, ensuring that our learning experiences meet the needs of our stakeholders
- Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials and enhance the efficiency of our learning design process
- Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently, ensuring that our learning experiences are delivered on time and to a high standard
- Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
- Lead efforts to drive continuous performance improvement from those insights, using data and metrics to inform our learning design decisions and optimize our learning experiences
- Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content that meets the needs of our business
About the Team
The WW Customer Trust Training Learning Experience Design (LXD) team at arenaflex is a dynamic and collaborative team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators, providing them with the resources they need to effectively do their job. We achieve this through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.
Essential Qualifications
- 5+ years of program or project management experience, with a proven track record of delivering complex projects on time and to a high standard
- 5+ years of working cross-functionally with tech and non-tech teams, with experience of collaborating with stakeholders to identify knowledge gaps and develop technical and non-technical training content
- 5+ years of defining and implementing process improvement initiatives using data and metrics, with a focus on driving continuous improvement and optimizing processes
- Bachelor's degree in a relevant field, such as education, instructional design, or a related discipline
- Experience defining program requirements and using data and metrics to determine improvements, with a strong understanding of how to apply data-driven insights to inform learning design decisions
Preferred Qualifications
- 5+ years of driving end-to-end delivery, and communicating results to senior leadership, with experience of presenting complex data and insights to stakeholders
- 5+ years of driving process improvements, with a proven track record of identifying areas for improvement and implementing changes that drive business results
- 3+ years of managing stakeholders in cross-functional project experience, with experience of collaborating with global teams and managing stakeholder expectations
- 3+ years of change management experience, with a strong understanding of how to support stakeholders through periods of change and uncertainty
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Instructional design skills: experience of designing and developing learning content using a range of authoring tools and technologies
- Project management skills: ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
- Stakeholder management skills: experience of collaborating with stakeholders to identify knowledge gaps and develop technical and non-technical training content
- Data analysis skills: ability to collect and analyze data, and use insights to inform learning design decisions
- Communication skills: strong written and verbal communication skills, with experience of presenting complex data and insights to stakeholders
- Collaboration skills: ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals and objectives
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement and professional development. As a Learning Experience Designer, you will have access to a range of training and development opportunities, including:
- Professional development programs: opportunities to develop your skills and knowledge in areas such as instructional design, project management, and stakeholder management
- Mentorship programs: opportunities to work with experienced colleagues who can provide guidance and support as you develop your career
- Cross-functional training: opportunities to work with different teams and functions, developing your understanding of the business and identifying areas for improvement
Work Environment and Company Culture
At arenaflex, we pride ourselves on our dynamic and collaborative work environment, where employees are empowered to take ownership of their work and make a meaningful contribution to the business. Our company culture is built on a set of core values, including:
- Customer obsession: a focus on delivering exceptional customer experiences and driving customer satisfaction
- Ownership: a culture of ownership and accountability, where employees are empowered to take responsibility for their work and make decisions that drive business results
- Invent and simplify: a focus on innovation and simplicity, where employees are encouraged to think creatively and develop new solutions to complex problems
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation and benefits package, designed to attract and retain top talent. Our perks and benefits include:
- Competitive salary: a salary that reflects your experience and qualifications, and is competitive with industry standards
- Comprehensive benefits package: a range of benefits, including health insurance, retirement savings, and paid time off
- Opportunities for career advancement: opportunities to develop your career and advance to new roles and responsibilities
Conclusion
If you are a motivated and experienced learning professional, with a passion for creating meaningful learning experiences and driving business results, we encourage you to apply for this exciting opportunity at arenaflex. As a Learning Experience Designer, you will play a critical role in shaping the skills and knowledge of our investigators, and driving the success of our business. Don't miss out on this opportunity to join a dynamic and collaborative team, and take your career to the next level. Apply now to become a part of the arenaflex team and start making a meaningful contribution to our business.
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