About Our Company
We are a leading IT and Engineering Solutions company with a strong presence in EMEA and the USA. Our mission is to deliver innovative and effective solutions that meet the evolving needs of our clients. We are committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive in a dynamic and supportive environment.
About the Role
We are seeking an experienced IT Helpdesk Support Specialist to join our international team. As a key member of our Service Desk, you will be responsible for providing technical support for hardware, software, and mobile devices on the first level. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide technical support for hardware, software, and mobile devices on the first level, resolving software, hardware, and device issues reported by end-users.
- Document user issues meticulously in our IT Service Management (ITSM) tool.
- Adhere to established processes and update knowledge documents to ensure continuous improvement.
- Collaborate closely with onsite IT technicians to ensure seamless support and resolution of complex issues.
Candidate Profile
We are looking for a highly skilled and motivated individual with a strong background in IT support. The ideal candidate will possess:
- Fluent German and English (written and spoken) communication skills - a must-have.
- A good understanding of Information Technology trends, products, and solutions.
- 1+ years of experience in a similar position supporting a variety of technologies and services.
- In-depth knowledge of:
- Windows OS (Windows 10 & 11)
- Microsoft Office & Office 365 applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- BASIC knowledge of:
- Active Directory
- Exchange
- Familiarity with the Service Now ticketing system is an advantage.
- Able to declare a Criminal record extract not older than 3 months.
What We Offer
We are committed to providing a comprehensive compensation package that includes:
- A competitive salary.
- A broad range of activities, tasks, and projects to keep your work engaging and challenging.
- Fully remote work setup for those based in the Czech Republic.
- Flexible working conditions to ensure a healthy work-life balance.
- Minimum 5 weeks of vacation to recharge and relax.
- Vouchers for special occasions (B-day voucher, wedding, and newborn surprise).
- Contributions to wellness programs (multisport card).
- Refreshments in the office to keep you energized and focused.
- Further development and professional advancement opportunities to help you grow in your career.
- A friendly and international working environment where you can thrive and make a difference.
Why Join Our Team?
We are a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional results and making a positive impact on our clients and the community. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
How to Apply
If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you.
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