Join Workwarp, a Leader in Remote Hiring, as an Incident Manager
At Workwarp, we're revolutionizing the way companies approach remote hiring. With a focus on connecting top talent with innovative organizations, we're committed to creating a more flexible and inclusive workforce. As a pioneer in the industry, we're now seeking an experienced Incident Manager to join our team and help drive the success of our clients' AWS cloud infrastructure.
About the Role
We're looking for a highly skilled Incident Manager to oversee the management of IT production incidents in a 24/7/365 environment. As a key member of our team, you'll be responsible for ensuring the smooth operation of our clients' AWS cloud infrastructure, troubleshooting issues, and resolving incidents in a timely and effective manner.
Key Responsibilities
- Manage IT production incidents to resolution using Client incident management processes and communicate incident status, impact, and resolution actions.
- Utilize hands-on experience to manage and monitor applications deployed on Amazon Web Services (AWS), troubleshooting and resolving incidents on the AWS cloud infrastructure.
- Develop and implement tools for monitoring and troubleshooting system resources in an AWS environment, leveraging expertise in AWS tools such as EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambda, S3, Batch, CloudWatch, CloudTrail, and WAF.
- Apply monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, and MoogSoft to identify and resolve issues.
- Perform transaction level monitoring using Dynatrace and Splunk, analyzing data to evaluate multiple application protocols and supporting infrastructure.
- Lead and guide Incident triage calls from a technical perspective, analyzing different components of the infrastructure and application environment.
- Troubleshoot incidents and identify root cause quickly using operations, wire data analytics, application performance management, and event correlation monitoring tools.
- Proactively monitor the health of applications and underlying infrastructure, analyzing dashboards and reporting/monitoring tools to identify trends and patterns.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's Degree or equivalent in a relevant field.
- Hands-on experience working with AWS tools, including EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambda, S3, Batch, CloudWatch, CloudTrail, and WAF.
- Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, and MoogSoft.
- Experience with transaction level monitoring using Dynatrace and Splunk.
- The ability to triage AWS-related incidents using monitoring tools on AWS Cloud.
Preferred Qualifications
While not essential, the following qualifications will give you a competitive edge:
- Experience with performance engineering of AWS Cloud applications.
- Knowledge of multiple application protocols, including web, database, storage, and supporting infrastructure such as UNIX, DNS, LDAP, SSL, SMTP, and FTP.
- A strong understanding of cloud infrastructure and application management.
Skills and Competencies
To excel as an Incident Manager at Workwarp, you'll need:
- Strong technical skills, with a focus on AWS cloud infrastructure and application management.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- Effective communication and leadership skills, with the ability to guide Incident triage calls and collaborate with cross-functional teams.
- A proactive and adaptable approach, with the ability to work in a fast-paced, dynamic environment.
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to helping our team members grow and develop their skills. As an Incident Manager, you'll have access to:
- Ongoing training and development opportunities, with a focus on AWS cloud infrastructure and application management.
- Collaboration with experienced professionals and cross-functional teams.
- Opportunities for career advancement and professional growth.
Work Environment and Company Culture
As a remote organization, we offer a flexible and inclusive work environment that allows you to work from anywhere. Our company culture is built on:
- A commitment to innovation and customer satisfaction.
- A collaborative and supportive team environment.
- A focus on work-life balance and employee well-being.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A market-rate salary on W2.
- Opportunities for bonuses and other incentives.
- A comprehensive benefits package, including health insurance and retirement savings.
- Flexible work arrangements and a remote work environment.
Join Our Team!
If you're a motivated and experienced Incident Manager looking to join a dynamic and innovative organization, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. At Workwarp, we're committed to creating a more inclusive and diverse workforce, and we're excited to hear from talented professionals like you.
Apply now and take the first step towards a rewarding career with Workwarp!
Apply Now